COURSE OVERVIEW
The PA and Secretarial Development Programme is designed with the aim to develop and equip practicing PA’s and Secretaries with competencies (skills, attitudes, values and behaviors) that are becoming more and more requisite in their complex and challenging environment. The programme endeavors to go beyond the basics and ranges from an introspective thinking to practical, hands-on approach.
COURSE CONTENT
Module 1: Attitude and Value Adding
- Attitudes in the workplace
- How to shift or change mindsets
· Developing internal security and confidence
· Learning to solve problems
· Motivation
· Assertiveness
- Use of the DISC profile
Module 2: Communication & Conflict Management
· What is communication?
· Components of communication
· Listening Skills
· Dealing with Conflict
· Barriers to resolving conflict
· Methods and options to deal with conflict
· Setting goals
· Dealing with people
Module 3: Time and Stress Management
· Time Management
· Prioritizing and planning
· Using a diary effectively
· Stress Management
· Adjusting your lifestyle
Module 4: Etiquette and Professionalism
· Professionalism at the workplace
· Office Etiquette
· Role at meetings
· Organizing the workspace
· Maintaining confidentiality
Method of Presentation: Use of DISC profile, Facilitation, Individual exercises, Group exercises, Discussions, Commitments, Role plays and introspection on individual behavior.
