Contact Centre Training: NQF Level 5 - this is a multi-facetted development programme aimed at those working in contact or call centres.
The course contains a number of Unit Standards which cover the basic development need of contact/call centres employees.
You can choose the aspects of the programme according to your/your company’s specific needs or you can do the full 9 workshops as a qualification.
The cost for this programme and the contents are available on request.
(This programme is only run in-house – Minimum 10 learners).