Call Centre Telephone Training

Call centres play a pivoting role in business today. This practical workshop will provide call centre agents clarity on expected business performance standards and enhance call centre productivity. Agents will be empowered to improve customer intervention, calm irate customers, solve ongoing problems, offer solutions and deal with objections.

Contact Details

Contact Person: 

Michelle Schilder-Rodgers
Course Details

Course Delivery Method: 

Blended Blended

Presented Presented Courses