Complaint Handling and Problem Solving

What is the cost of complaints to business? Complaints and problems dealt with positively win over customers and enhance the survival of the business. Complaints are however seen negatively resulting in poor handling. Understanding how to manage complaints and problem solve efficiently by taking responsibility are the key ingredients to customer retention and the focus of this practical workshop.

Contact Details

Contact Person: 

Lionel Bourgeois
Course Details

Course Delivery Method: 

Blended Blended

Presented Presented Courses

Course Duration: 

8 hours

Cost: 

R2700

Course fee Includes: 

training material, hands-on facilitation, certificate of attendance