Good customer service is the lifeblood of every retail outlet. All too often though, employees are rushed through training and thrown out on the floor or behind the cash register, to sink or swim. Proper retail training, however, is vitally important to ensuring the continued growth and success of retail departments, stores and companies. This practical workshop focuses on the need to ensure repeat business through good customer service life skills and techniques.
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Central Technical College boasts a unique learning experience within the Private College (Further Education and Training Institution) and Occupational Qualifications Programmes