Debt Collecting: Assertiveness and Conflict Management

The prompt collection of slow paying and overdue accounts is the heart of every business’ survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevents unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers is so crucial to the business.

Contact Details

Contact Person: 

Michelle Schilder-Rodgers
Course Details

Course Delivery Method: 

In Class In Class

Presented Presented Courses

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