Front-Desk Reception

The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or electronically. This practical workshop will enable participants to project a positive professional attitude towards customers by understanding their role, being pro-active, building customer loyalty, exchanging information, listening actively and dealing with complaints and conflict effectively.

Contact Details

Contact Person: 

Lionel Bourgeois
Course Details

Course Delivery Method: 

In Class In Class

Presented Presented Courses