Interpersonal Skills & Emotional Intelligence

OBJECTIVES
Poor inter-personal skills can often damage an organization in terms of lost business, impaired customer relationships and lack of co-ordination of internal processes. This workshop delivers key concepts and techniques that can be immediately applied to maximise staff interpersonal skills to maintain a competitive advantage.

Introduction to Interpersonal Skills
• The Importance of working together
• Character profiling - how one sees one-self
• SWOT analysis
• EQ vs. IQ
• Dealing with different people
• Different style of interpersonal skills - moving away and push styles
• What is important to you?
• You and the organisation
• Building on common ground

Behavioural Types and character profiling
• The role and behaviour
• Dealing with different character profiles

Push Styles
• Aggression
• Assertion
• Persuasion

Emotional Intelligence
• Emotion and the organization
• Personal and social competencies
• Positive and negative thinking

Contact Details

Contact Person: 

Lionel Bourgeois
Course Details

Course Delivery Method: 

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

1 Day (8 hours)

Cost: 

R 2200 p/person excl VAT (includes training, material, lunch, refreshments, feedback report & E-certificate p/person)

Course fee Includes: 

Specialised facilitation, training manuals, feedback report, and e-certificate per person