Operations Management

Operations management involves the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer. Operations management involves coordinating and integrating these flows both within and among companies. This practical workshop aims to highlight the importance of these necessary processes.

Introduction to Supply Chain Management and World Class Manufacturing
- What is supply chain?
- Global optimisation
- Managing uncertainty
- Why supply chain management?
- Key issues in Supply Chain Management (SCM)
Definition of World Class Manufacturing (WCM)
Philosophy behind WCM
World Class Improvement techniques
- Total Quality Management (TQM)
- Just in Time (JIT)
- Lean Production
- Teamwork and Continuous Improvement
Origins of WCM
- Craft Production
- Mass Production
- World Class Manufacturing

Getting People Involved
- Effective Team Work
- Training Programmes

Managing Change
- The Goal
- Progress in stages
- Being prepared for set backs
- Being patient

The Basic Manufacturing Principles, Systems and Processes
Types of Manufacturing
- Continuous, repetitive or intermittent
- Process (mass), batch or jobbing

Layout Types
- Enlarging or reducing existing departments
- Movement of a department

This workshop can also be presented at your premises

Contact Details

Contact Person: 

Michelle / Kirsten
Course Details

Course Delivery Method: 

Presented Courses

Course Duration: 

8 hours ( 1 day)


R 2200 p/person excl VAT ( includes training, material, lunch, refreshments, feedback report & E-certificate p/person)