Personal Assistant & Basic Project Management

OBJECTIVES
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely with senior management to serve as their full back-up. A good understanding of business management, administration and project management as well as having tact and diplomacy are necessary qualities in this position.

CONTENT

Introducing the Role and Position

• The role of the personal assistant in business today
• Understand management’s expectations
• Responsibilities and confidentiality
• Personal presentation
• Professional skills, business etiquette and protocol
• Evolution of the Personal Assistant

Procedural Skills
• Effective time and diary management
• Preparing for business presentations
• Preparation for meetings/conferences
• Practical project management
• Travel arrangements

Communication skills
• Professional business telephone communication and conference calls
• Efficient handling of complaints and conflict
• Etiquette and procedures in business correspondence
• Preparing business reports
• Efficient minute taking
• Positive attitude and solution thinker
• Dealing with clients professionally, diplomatically and cross culturally
• Ability to cope with stress and pressure
• Networking skills

Contact Details

Contact Person: 

Michelle / Kirsten
Course Details

Course Delivery Method: 

Presented Courses

Course Duration: 

1 Day (8 hours)

Cost: 

R 2200 p/person excl VAT ( includes training, material, lunch, refreshments, feedback report & E-certificate p/person)