Quality Control Managmeent

Quality is expected – but do organizations always meet this expectation? Learning the core elements of a quality management system and integrating them within an organization brings about an improvement in quality, an increase in the customer satisfaction rate and an improved competitive edge.

Quality and the Organization
• What is quality?
• Where does quality begin?
• Understanding standards

Key Components of a Quality Management System
• Quality policy
• Procedures
• Specifications
• Setting standards
• Records
• Training people
• Documentation
• Problem solving methods

Quality Assurance and Control
• Failure Testing
• Statistical control

Quality Tools
• Questions to ask

The Ultimate aim Quality Management System

Quality Checklist
• Quality Management Systems requirements checklist

Included: Facilitation, training manual, E-certificate, lunch,

Contact Details

Contact Person: 

Michelle or Kirsten
Course Details

Course Delivery Method: 

Presented Courses

Course Duration: 

8 hours (1 day)


R 2200 p/person excl VAT ( includes training, material, lunch, refreshments, feedback report & E-certificate p/person)