Carrol O Recruitment and Selection Services (Pty) Ltd


  • Recruitment Consultant Training Workshop (2 days)
      • A career in recruitment
      • Various levels of recruitment
      • Temp/Permanent Recruitment Agencies
      • Ethics
      • The successful recruiter
      • The Recruitment Cycle
      • Candidate management
      • Client Acquisition
      • Recruitment process and supplier service
      • Agreeing fees/terms and conditions
      • Candidate attraction
      • Interviewing - Competency and behavioural based interviewing
      • Do’s and Don’ts in recruitment
      • Taking a job spec or brief
      • Advertising – writing an ad
      • Shortlisting
      • Reference checking
      • Making and managing the offer


  • Customer Service Training (1 day)
  • Module 1

    • Communication
    • Body Language
    • Voice Tonality
    • Verbal Communication
    • Interpersonal Skills
    • Your Attitude and your Job
    • Listening Skills
    • Listening Skills
    • Listening Characteristics
    • How do you rate as a Listener
    • Listening Barriers
    • How to handle an irate/angry client

    Module 2

    • Customer Service
    • What is Service?
    • Tips for Improved Customer Service
    • Tele-Excellence

    Module 3 

    Role-plays to determine correct communication styles and to ascertain that learning has happened.


About Us

Carrol October has 20+ years as a Recruiter and Facilitator, she is passionate about Recruitment and Training.

  • Recruitment is our passion – Our focus is to meet our clients’ needs by getting the “right fit”.
  • We endeavor to find the right candidate even in a scarce skills market, because we are client and candidate focused.
  • Carrol O Appointments cc was started in 2006, but has subsequently had a name change to Carrol O Recruitment and Selection Services in 2017, to incorporate additional offerings.
  • Carrol October has been in the industry for 20+ years, recruiting permanent, temp and contract positions across the financial services sector.
  • We tailor make our services to meet our clients’ needs.
  • We specialize in the Financial services and Asset management industries, but we are able to recruit across all industries.


  • Our vision is to successfully partner with our clients, getting to know their business and ensuring the right fit for clients and candidates alike.
  • Our focus is on getting the right skills and culture fit, thereby reducing staff turnover retention of staff.
  • With our training we endeavour to upskill and empower learners to deliver world class service.



Please use the email contact form below to send us your enquiries.

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More Contact Information

Accreditation Status: 

Not Accredited
South Africa