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Call Centre & Contact Centre Training

***CUSTOMER SERVICE EXCELLENCE***

The perfect course for all client facing staff and employees dealing with people needing to have a professional business approach and etiquette.

• Understanding Customer Service

• Focusing on the Customer

• Handling Complaints

• Delivering Excellent Customer Service on the Telephone

• Coping with Stress

• Going the Extra Mile!

The course is adaptable to all levels of staff - Different dates and venues available - On-site training optional.

Course presented nationwide!

US Aligned: 7789 NQF: 4 CREDITS: 8

Emotional Intelligence: The Key to Personal Excellence and Effective Leadership

It has become increasingly apparent that people with high levels of Emotional Intelligence (EQ) are more successful in business and in their professional lives than those who just have high levels of "traditional intelligence".

EQ explains why some people excel while others who appear to be of a similar calibre lag behind. EQ helps us to manage our lives and our interactions with others thereby contributing to both personal excellence and greater leadership capabilities.

The Learning Organisation

The Learning Organisation (TLO) is your customer-centric solutions partner dedicated to the empowerment, growth and upliftment of communities through continuous learning by creating employment opportunities.

B-BBEE Level 2 QSE Empowering Supplier
51% Black Women Owned
100% Women Owned

Our Methodology is based on the principles of A Learning Organisation (a term first coined by Peter Senge) and Neuro-Linguistic Programming (NLP) which is the 20% value-add to our clients that leads to 80% of the results achieved

The Mindspa Institute

The Mindspa Institute was founded in 2007 and focuses on customising strategic, training and motivational interventions to suit the specific and unique needs of the client.

With our many years of hands on experience gained in the corporate environment we are positioned to provide our clients with customised design and delivery of innovative business and people solutions in a very practical and useful manner and geared for the South African reality.

VETTA Internationale

At VETTA, we don’t see ourselves as any ordinary training company. We’re dynamic and service the specific training and development needs of small, medium and large business, from a wide selection of leading-edge courses and products, with a strong focus on experiential value, sustainability and return-on-investment. Offering over 60 ‘essential skills’ courses (accredited or non-accredited) for more than 19 years, we are in the business of maximising and sustaining the value of human resources.VETTA Internationale offers hands-on, practical training workshops for every level of learner.

Palomino Training Solutions

With over 50 softskills workshops to choose from, we are able to help you achieve most of the outcomes that you desire in the workplace.

Our workshops range from Telephone Etiquette and Customer Service; to Anger Management and Conflict Resolution; to Supervising Training and HR for the Non-HR Manager.

They are specially designed for maximum interaction.

Learners leave the workshops feeling inspired and motivated, equipped with a wealth of knowledge and hands-on tools that they are able to use and implement.

Primeserv HR Solutions

Primeserv Group Limited is listed in the Support Services – Education, Business Training and Employment Agencies sector on the JSE Limited.

The Group’s products and services are provided through its HR Solutions, Colleges and Outsourcing divisions.

These incorporate human resources (HR) solutions, consulting, skills training centres, corporate and vocational training programmes, as well as resourcing and flexible staffing services, including skills, labour, wage bureau and HR logistics outsourcing operations.

PMI

PMI is registered as a Private Higher Education Institute with the Department of Higher Education and Training is accredited to provide qualifications and skills programmes across a range of SETA's. With 40 years experience as a leading provider of Human Capital Development solutions in Southern Africa, PMI currently trains more than 13 000 learners per year and is committed to positively impacting the productivity and profitability of our clients.

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