Call Centre & Contact Centre Training

CBM Training

CBM Training was established in May 1999 with the aim of providing short duration, high quality and high intensity training courses to companies in South Africa.

Each of our courses is carefully researched with the market to ensure customers’ needs are identified and met.

The courses are of a highly practical nature providing skills that are easy to implement back in the work environment.

CBM Training has access to a faculty of 85 highly qualified consultants to deliver the courses.


Let us simplify the complexity of training, learning and enabling your employees’ career development, through the provision of our strong skills and advanced solutions. We will be your trusted partner in all aspects of training and learning, allowing you the freedom to focus on your core business areas.

Arming call centre agents for the front line

Call centres are still recognized as excellent places to gain entry level experience into the ICT sector. This is good news for thousands of unemployed young people who are unable to study further and lack work experience.

Labelled as a ‘growing sector’ call centres are seen as the biggest job creation facilities in developing countries, with analysts predicting a 15 to 20 percent annual growth rate, says Dr Madelise Grobler MD, Bytes People Solutions.



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