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Call Centre & Contact Centre Training

Debt Collections (Level 2)

Workshop Outcome:

This training workshop will equip delegates with the required skills to recover debt within a Contact Centre environment.

Target Audience:

The training workshop is aimed at all individuals who operate in a Contact Centre environment and are required to contact customers with regards to collecting outstanding debt.

Learning Outcomes:>

By the end of this training workshop delegates should be able to understand and apply the:

The WHAT of Credit Management

MSC Business College - Corporate Training


Aha Training and Development

WELCOME - RELAX & HAVE FUN!

Every workshop kicks off with these words….. WHY?

Because we know what works for high retention rates in training and development. We understand the importance of personal development, team development and business development.

Our experience has shown us time and time again that people learn faster, smarter and better (they get the aHa’s) – if the right environment, tools, training innovation, facilitators, and training interventions are used.

CBM Training - Effective Skills for Resolving Customer Complaints

We all have them. Customers who are livid, who seem unreasonable and who demand satisfaction immediately. If you’re at the sharp end of this particular stick, you have been handed a significant responsibility. Its up to you to save your organisation’s reputation, and to turn the complainant into a loyal customer again.

SERVICE - SAFETY INDUCTION VIDEOS

Health and Safety Induction videos serves to train and inform staff, visitors and contractors of the Hazardous processes, Hazardous material, noise zones or any potential hazards they may encounter while at work or during a visit to the site.

Such videos are equally necessary as they serve to orientate and induct the new staff within the organisation.

 

ADVANTAGES:

SERVICE - LEGAL COMPLIANCE AUDITS

Is you company Legally compliant with the Occupational Health and Safety Law and the respective regulations?

SRA can assist with afforable Legal compliance Audits in your business.

Legal Compliance done for:

  • Schools
  • Colleges
  • EFT
  • Higher Learning Institutes
  • Manufacturing Plants
  • Industrial Plants
  • Retail
  • Any Institutes

Eskilz College

Eskilz College began back in 2002 providing training and development for individuals and corporates. In 2012 Eskilz College changed its company structure to pursue it’s accreditation as a Private Further Education and Training College.

Eskilz College has it head office in Tongaat, Kwa Zulu Natal and has opened a branch in North Riding, Gauteng. Our passion remains in assisting people realize their full potential.

Our Vision

Our vision is to provide quality education across a broad spectrum of sectors with the aim of strengthening the South African economy

SUPERVISOR'S HEALTH AND SAFETY

(Inclusive of Advanced Health and Safety Training Course).
Learners will learn to apply safety, health and environmental principles and procedures in a workplace to
contribute to safe and healthy working environment and to assist management in implementing
SHE management programs in the workplace.

Customer Service and Excellence

Customer Service and Excellence is a 2 day programme aimed at staff who deal with customers on a daily basis. The programme raises awareness of present team strengths and areas for improvement in terms of service; and then equips them to realise the level of service expected from the organisation. This programme can be customised to specific needs and used in conjunction with our Customer Service Perspective for enhanced results. Learners experience a shift in thinking and perspective which leads to changed behaviours, improved relationships and happier customers.

Sales Mastery Programme

Successful salespeople are masters of influence, persuasion and problem solving skills. They view themselves as professionals and experts rather than ‘order takers’ and have developed the right attitudes and selling skills. They understand and implement the sales process, and have a grounding of selling skills that range from the basics and traditional practices to the advanced and modern methods that allow for leveraging their efforts.

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