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Call Centre & Contact Centre Training

Customer Service Training (Service Excellence Training) - Cape Town

Through this Customer Service Training (Service Excellence Training) - which we run publicly and in-house throughout South Africa - your employees will learn how to build the culture of great internal customer service, and thereby deliver outstanding service to your external customers.

Suitable for:   All Employees

Course duration:  2 days

NQF level:  4

Course content and outcomes:

Customer Service Training and Sales Training - Johannesburg

Customer Service Training, including Sales Training

Course Objectives:

    ✓   Increased sales and market penetration

    ✓   Improved customer relationships

    ✓   Customer loyalty

Suitable for:   Call Centre Operators, and all employees involved in sales and customer service

Customer Service Training (Service Excellence Training) - Port Elizabeth

Through this Customer Service Training (Service Excellence Training) - which we run publicly and in-house throughout South Africa - your employees will learn how to build the culture of great internal customer service, and thereby deliver outstanding service to your external customers.

Suitable for:   All Employees

Course duration:  2 days

NQF level:  4

Course content and outcomes:

Customer Service Training and Sales Training - Port Elizabeth

Customer Service Training, including Sales Training

Course Objectives:

    ✓   Increased sales and market penetration

    ✓   Improved customer relationships

    ✓   Customer loyalty

Suitable for:   Call Centre Operators, and all employees involved in sales and customer service

Customer Service Training (Service Excellence Training) - Johannesburg

Through this Customer Service Training (Service Excellence Training) - which we run publicly and in-house throughout South Africa - your employees will learn how to build the culture of great internal customer service, and thereby deliver outstanding service to your external customers.

Suitable for:   All Employees

Course duration:  2 days

NQF level:  4

Course content and outcomes:

Customer Service Training and Telephone Etiquette Training - Port Elizabeth

This Customer Service Training and Telephone Etiquette Training Course - which is offered publicly and in-house throughout South Africa - will:

  • Ensure that all employees in your organisation focus on being service champions
  • Build customer satisfaction, loyalty and retention
  • Deliver increased bottom line results

Suitable for:   All staff involved in customer service

Course duration:  2 days

NQF level:  4

Customer Service Training and Telephone Etiquette Training - Durban

This Customer Service Training and Telephone Etiquette Training Course - which is offered publicly and in-house throughout South Africa - will:

  • Ensure that all employees in your organisation focus on being service champions
  • Build customer satisfaction, loyalty and retention
  • Deliver increased bottom line results

Suitable for:   All staff involved in customer service

Course duration:  2 days

NQF level:  4

Customer Service Training (Service Excellence Training) - Durban

Through this Customer Service Training (Service Excellence Training) - which we run publicly and in-house throughout South Africa - your employees will learn how to build the culture of great internal customer service, and thereby deliver outstanding service to your external customers.

Suitable for:   All Employees

Course duration:  2 days

NQF level:  4

Course content and outcomes:

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