The instructor will guide participants through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria and using those criteria to select the best alternative solution.
Cost and Time effective E and M-Learning Option Available: www.mpowrme.co.za / download the Mobile App on Google Play
Throughout history mentors have been political advisors, strategic thinkers, thriving business personalities, outstanding educators, religious leaders, sporting icons and loving parents. They have all performed this multi-faceted role informally, simply because of their passion and belief in those in whom they have invested their time.
MSC Business College - Corporate Training division is a group of South African-based education brands responding to the increasing demand for affordable, high quality and relevant educational training services. Our goal is to enhance the skills of human capital through practical training and innovative delivery methods which are rooted in industry principles.
Because we know what works for high retention rates in training and development. We understand the importance of personal development, team development and business development.
Our experience has shown us time and time again that people learn faster, smarter and better (they get the aHa’s) – if the right environment, tools, training innovation, facilitators, and training interventions are used.
Edutel consists of a number of companies offering numerous qualifications and part qualifications specialising, each specialising in various sectors.
Edutel Wholesale and Retail Academy (Pty) Ltd. is the largest wholesale and retail training provider in Africa, offering more than 95% of the qualifications and part qualifications registered for the sector. Edutel Wholesale & Retail Academy is accredited by the W&RSETA & QCTO.
Health and Safety Induction videos serves to train and inform staff, visitors and contractors of the Hazardous processes, Hazardous material, noise zones or any potential hazards they may encounter while at work or during a visit to the site.
Such videos are equally necessary as they serve to orientate and induct the new staff within the organisation.
Eskilz College began back in 2002 providing training and development for individuals and corporates. In 2012 Eskilz College changed its company structure to pursue it’s accreditation as a Private Further Education and Training College.
Eskilz College has it head office in Tongaat, Kwa Zulu Natal and has opened a branch in North Riding, Gauteng. Our passion remains in assisting people realize their full potential.
Our vision is to provide quality education across a broad spectrum of sectors with the aim of strengthening the South African economy
LifeLine’s experiential Team building session will allow participants the opportunity to encounter and bond with each other on a deeper level. Opportunities will be created for venting of negative feelings, followed by individual responsibility dynamic exercises where each individual will take responsibility for the success of their team and understand their vital place within that team. Team building exercises will be balanced with discussions. Informality and laughter will prevail.
This outcomes based training program introduces and skills learners on International SHE Auditing practices (ISO 14000; OHSAS 18000 series and the SRA Integrated Series). Learners are given hands on skills needed to plan Audits; conduct Audits and Report on Audit findings. Step by step workshops and in-class activities are used to further reinforce the competencies of the learner.
The main goal of this training is to equip participants who are partaking in the course with the basic skills to contain, and demonstrate empathy and support to clients who may have experienced traumatic and difficult incidents. It is highly recommended that these participants attend ongoing debriefing post training as this will provide an opportunity for these participants to debrief the stories they have heard, understand the impact of secondary trauma on their wellbeing and implement strategies to prevent burnout.
Call Centre consultants and managers who work in a pressurized environment, are often required to deal with angry and emotional clients, both internal and external, sometimes escalating to conflict - making interaction difficult. This may leave employees and managers feeling frustrated, stressed and disempowered, yet they still have to write up and resolve the complaint.
The anger management training offered hones effective interpersonal communication at all levels and with diverse individuals; develops assertiveness, and teaches conflict management techniques (if time permits). Self-awareness and understanding of personal interactive styles are also stressed. Group bonding and support is an outcome of this training
OVERALL OBJECTIVES OF WORKSHOP
• To hone anger management skills
• To enhance effective interpersonal skills of participants
• To enhance assertiveness enhance conflict management skills
In today's ever changing Business and Corporate world, you need to be savvy, slick and on the ball to make a first impression when meeting those clients and responding to important emails and Telephonic calls. Research shows that only a few percentage of staff members really know how to handle clients effectively. We need to take a shift from technical thinking skills to customer oriented skills and that of self management.This can be difficult if you are a millennial or a newly appointed member in the corporate world with no prior soft skill training/ knowledge.
Call Centre operators and consultants are often faced with great pressure, and stress levels may become extremely high. The lack of effective management of this stress may lead to the undermining of health, coping mechanisms and efficiency, both personally and professionally
Resilience Training has become a buzz word in business over the last several years and an ‘umbrella’ term for an individual’s ability to bounce back from traumatic life events and succeed despite career instability.
Resilience training, therefore involves the development of personal awareness, honing of internal strengths and an understanding of the constancy of change. It is by nature proactive, optimistic containing a belief in personal potential.
Over the last 25 years studies have shown that success is driven by IQ plus EQ and that IQ cannot provide success on its own. When Emotional Intelligence was first recognised in 1990, it provided the missing answer to a peculiar finding: people with average IQ’s outperformed those with the higher IQ’s 70% of the time. A high Emotional Quotient (EQ) boosts career success, entrepreneurial potential leadership qualities, health, relationship satisfaction, humour and happiness. It is also the best antidote to stress and has been found to reduce levels of the stress hormone, cortisol.
There has been so much focus over the years regarding the prevention of HIV and AIDS. Although recent years have seen great movements in the realm of HIV and AIDS where living with AIDS is far more manageable and campaigns to stop infection can be seen throughout the media, there are still many myths and misconceptions surrounding this disease. The HIV/AIDS pandemic is invading all areas of SA society and its effects are wide reaching.
Many people in their day to day work encounter frustrated, angry and emotional clients, sometimes escalating to conflict making interaction difficult. This may leave individuals feeling frustrated, stressed and dis empowered. In order to deal with these difficult clients, we require the skills to respond non-defensively, professionally and empathetically to the underlying messages being conveyed by the client on a case by case basis. Thus potentially unmanageable situations can be diffused and a relationship formed with the client.
For effective relationships we need awareness of what effective communication entails and how we communicate. It is important to know our own communication styles and how we respond to others. Effective communication is achieved when we know and trust each other, communicate openly and unambiguously, accept and support each other and can manage conflicts and relationship problems constructively. Effective communication leads to positive results where as ineffective communication leads to conflict, breakdowns, and negative feelings and can be destructive.
The advanced self-awareness training will look at areas of personal growth and insight into one’s self. Here the training will explore attitudes to the self and explore how participants interact with the world around them. The training will focus on sharing and explorations into values, internal and external frame of reference and interpretations of the world and experiences. Issues of trust, fears, empathy and self-awareness will be explored. Theory will be drawn from different experts in the field of psychology to enhance learnings and understanding.
Over the last century, LifeLine Johannesburg hosts our popular 5 day Emotional Wellness training/ Customer Service training programme for employees. This is a full training programme offered to our top blue chip companies who have a vested interest in their employees. The training is highly experiential and takes place in a relaxed environment with a minimum of 6 participants and maximum of 16 participants.
The training offered focuses on leadership and empowerment issues. It offers the participants the opportunity to explore their communication styles and skills, and offers techniques to cope more effectively with their tasks.
• To focus on core issues and blocks to time management
• To investigate time management options
RATIONALE FOR TRAINING
The programme offered focuses on issues of time management. Age and life stage as well as core values influence our attitude to, and management of, time. Roadblocks to effective time management as well as personal styles will be focused upon. The workshop will deal with questions and statements like: