Change Management

Emotional Intelligence (EQ) for effective team management/ LifeSkill course

Over the last 25 years studies have shown that success is driven by IQ plus EQ and that IQ cannot provide success on its own. When Emotional Intelligence was first recognised in 1990, it provided the missing answer to a peculiar finding: people with average IQ’s outperformed those with the higher IQ’s 70% of the time. A high Emotional Quotient (EQ) boosts career success, entrepreneurial potential leadership qualities, health, relationship satisfaction, humour and happiness. It is also the best antidote to stress and has been found to reduce levels of the stress hormone, cortisol.

HIV/AIDS Awareness and Training

There has been so much focus over the years regarding the prevention of HIV and AIDS. Although recent years have seen great movements in the realm of HIV and AIDS where living with AIDS is far more manageable and campaigns to stop infection can be seen throughout the media, there are still many myths and misconceptions surrounding this disease. The HIV/AIDS pandemic is invading all areas of SA society and its effects are wide reaching.

How to deal with difficult clients/Customers

Many people in their day to day work encounter frustrated, angry and emotional clients, sometimes escalating to conflict making interaction difficult. This may leave individuals feeling frustrated, stressed and dis empowered. In order to deal with these difficult clients, we require the skills to respond non-defensively, professionally and empathetically to the underlying messages being conveyed by the client on a case by case basis. Thus potentially unmanageable situations can be diffused and a relationship formed with the client.

Effective communication and Listening Skills Training

For effective relationships we need awareness of what effective communication entails and how we communicate. It is important to know our own communication styles and how we respond to others. Effective communication is achieved when we know and trust each other, communicate openly and unambiguously, accept and support each other and can manage conflicts and relationship problems constructively. Effective communication leads to positive results where as ineffective communication leads to conflict, breakdowns, and negative feelings and can be destructive.

Advanced Self Awareness

The advanced self-awareness training will look at areas of personal growth and insight into one’s self. Here the training will explore attitudes to the self and explore how participants interact with the world around them. The training will focus on sharing and explorations into values, internal and external frame of reference and interpretations of the world and experiences. Issues of trust, fears, empathy and self-awareness will be explored. Theory will be drawn from different experts in the field of psychology to enhance learnings and understanding.


Emotional Wellness Training/ Customer Service Training

Over the last century, LifeLine Johannesburg hosts our popular 5 day Emotional Wellness training/ Customer Service training programme for employees. This is a full training programme offered to our top blue chip companies who have a vested interest in their employees. The training is highly experiential and takes place in a relaxed environment with a minimum of 6 participants and maximum of 16 participants.

Time Management


• To focus on core issues and blocks to time management
• To investigate time management options


The programme offered focuses on issues of time management. Age and life stage as well as core values influence our attitude to, and management of, time. Roadblocks to effective time management as well as personal styles will be focused upon. The workshop will deal with questions and statements like:

Stress Management

Individuals are often faced with great pressure, and stress levels may become extremely high. The lack of effective management of this stress may lead to the undermining of health, coping mechanisms and efficiency, both personally and professionally. The training offered examines present stresses, develops coping mechanisms, teaches relaxation and offers opportunities for debriefing and support. Something that often compounds stress is the misuse and mismanagement of time.

Assessor Training

This skills training programme is accredited by the ETDP SETA at NQF Level 5 for 15 credits.

This generic assessor unit standard is for those who assess people for their achievement of learning outcomes in terms of specified criteria using pre-designed assessment instruments. The outcomes and criteria may be defined in a range of documents including but not limited to unit standards, exit level outcomes, assessment standards, curriculum statements and qualifications.

LifeLine Johannesburg Corporate Training

LifeLine Johannesburg is affiliated with Lifeline Southern Africa and LifeLine International. What initially started as a counselling service over 50 years ago expanded to community work in many areas and one of our sustainability arms was our Corporate Division which actually created out of the demand from people who had attended our community training to share these vital skills in the workplace. Our approach to training in Corporates had to adapt to being slicker and to train the essential EQ topics using workplace rather than personal scenarios.

Emotional Intelligence

Aligned to Unit Standard - 252031

This workshop is designed to help people understand what emotional intelligence is and how one can benefit when one has a high EQ. In understand ourselves, we are better able to set goals and become more effective in the workplace.

What is Emotional Intelligence

Conflict Management

Our Conflict Management programme is aimed at developing the skills, attitudes and approaches of all staff members to better handle conflict and deal with issues that lead to people and system problems. Conflict, negotiation and problem solving are related in this programme to improve efficiency and effectiveness in the workplace.


ExecuTrain has been an industry-leading business training provider for over 30 years, delivering training based on each organisation’s specific business needs. ExecuTrain provides personal and professional development for companies large and small through the assessment, design and delivery of individualised learning. Our comprehensive, customer-focused solutions include instructor-led training and course development on both business skills and software applications.

Debt Collecting: Assertiveness and Conflict Management

The prompt collection of slow paying and overdue accounts is the heart of every business’ survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevents unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers is so crucial to the business.

Change Management

Managing change is a complex process and involves people and structured approach, but relatively easy to instigate with the right tools. The aim of this two-day course is to assist managers in delivering their organisation’s change initiatives.

Alicornio Africa

Alicornio Africa has established itself as a source of reliability, proficiency and professionalism when it comes to the transfer of knowledge and skills. Our technology independent courses taught by our experienced hands-on presenters are highly rated.

Business Data Modeling for Business Analysts

Business Data Modeling explores business rules, policies and procedures and how they can be modeled effectively. Participants will learn entity relationship diagramming, super and sub-types, attributive and associative entities, and documenting data constraints. The logical data modeling approaches focus on the important requirements of the business that are discovered through significant user involvement during
the analysis phase.

Credo Business College (Pty) Ltd

Credo Business College (Pty) Ltd (CBC) (Previously known as Oxbridge Training Institute is an accredited financial accounting and taxation training provider. CBC also offers short accredited and non-accredited short course and workreadiness workshops (softskills). CBC has their own training facility in Pretoria (Lynnwood Glen ) area, that can also be hired for company training.

Accounting courses offered:

Business stream:

Balanced Scorecard Master Professional (BSMP) Boot Camp

The Balanced Scorecard Master Professional (BSMP) certification, offered in association with the George Washington University College of Professional Studies, is a comprehensive program on leading a balanced scorecard planning and management system implementation. This Application course offers certified Balanced Scorecard Professionals a way to “upgrade” their work to full BSMP certification.

Balanced Scorecard Professional (BSP) Boot Camp

The Balanced Scorecard Professional Certification Programme provides participants with background and resources in all areas that are important to lead or participate on a team to build, implement, and sustain a balanced scorecard planning and management system in their organisation. The programme includes in-depth study of strategic thinking, strategic planning, organisation assessment, strategy mapping, performance measures and target setting, strategic initiatives, automation, cascading and strategic management.

Change is often necessary but can be frightening for you or your employees. As a manager, you must illustrate to your employees the benefits of change so that they, hopefully, develop an excited and positive attitude. Point out how change brings with it new ideas and opportunities as well as the chance to shine as an important part of the company.

Change leadership

Through this module, delegates will benchmark performance against best practice standards, identify change requirements, analyse change and make clear recommendations for change.


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