Credit Skills Training

CBM Training - Advanced Debt Collecting Tactics and Strategies

The collections area is an ongoing challenge. To keep on top of the game and to keep your collections strategies "fresh" and productive, you need to continually update and refresh your knowledge.

This 1 day course will give more experienced collectors an objective view of their work, and give them a much needed refresher, providing insight into how other companies are successfully increasing their collections.

CBM Training - Practical Credit Management

The primary goal of any credit department is to protect the company's profitability by ensuring that the money due to the company is collected on time and in full. A successful Credit departments will do so while maintaining customer goodwill during the collection process

To achieve their primary goal, credit departments must have a sound credit assessment and collections policy in place to identify and minimise risk that may lead to debt write off or non-recovery.

CBM Training - Powerful Proven Debt Collecting Techniques

South Africa has one of the highest incidences of defaulting debtors in the world with many debtors being careless, reckless and negligent. Effective collectors need to consistently find new strategies, telephone debt collecting techniques and systems to maximise collections from slow or potentially bad debtors.

CBM Training presents this 1 day telephone debt collecting course, with an acknowledged industry expert, that will provide those at the forefront of debt collection with the latest skills and techniques available for the collection of debt in a customer friendly way.

Conflict Management Skills

The Conflict Resolution skills course is designed to equip business teams and individuals, with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.



2) Microsoft Office 2003/2007/2010 (All Levels)

We are able to offer certified and/or accredited IT education and training via any medium and to apply gap analysis techniques and/or skills assessments to determine what is needed to get individuals up to required development levels. Creating a development plan and breaking it down to specific courses and/or modules to be delivered according to specific business needs has the ability to empower the client's workforce and to add real value to the client's organisation.

Basic Computer Skills (Intro to PC's, Windows, Typing, Word, Excel, Outlook, Internet)

Assertive Communication for Debt Collectors (* in-house on request)

This course is available on request. It has been designed specifically for delegates who are required to collect outstanding debt telephonically.

The underlying fundamental skill facilitated through the material is assertive communication and this is aligned to two unit standards:address defaulting customers and control bad debt(NQF level 4) and apply outbound call centre operations(NQF level 3)

Confidence & Assertiveness

“Say what you mean, mean what you say, stand up for yourself and communicate in a clear, respectful way!”


The Confidence and Assertiveness Skills programme is designed to increase your confidence by letting go of the past and focusing on what you want.  Confidence is a state of mind and incorporates your physiology, voice tonality and words you speak.  Being assertive is about knowing what you want to achieve – what is negotiable and what is non-negotiable.  This workshop will challenge you, your beliefs, your values and your attitude. 

Business & Report Writing Skills

The Business & Report Writing skills Course is designed to help delegates to relate the features of a range of reports to the information needs of a business.  Learners identify information sources, compile reports which are appropriate to a specific business function, and follow reporting deadlines.

Learners also plan and allocate resources so as to maximise efficiencies and minimise costs in achieving their information objectives. Learners will also be able to recognise and effectively use textual conventions and features specific to business writing.

Business Analysis & Systems Analysis

In order to design successful systems, it is critical first to understand a company’s business operations. The success of IT systems in organisations depends upon them fulfilling a business need and this can only be achieved if the business need is identified and understood.

Analysts need to make use of various tools and techniques to accurately model business processes and subsequently develop appropriate designs to fulfill an organisation’s business objectives.

The Learning Organisation

The Learning Organisation (TLO) is your customer-centric solutions partner dedicated to the empowerment, growth and upliftment of communities through continuous learning by creating employment opportunities.

B-BBEE Level 2 QSE Empowering Supplier
51% Black Women Owned
100% Women Owned

Our Methodology is based on the principles of A Learning Organisation (a term first coined by Peter Senge) and Neuro-Linguistic Programming (NLP) which is the 20% value-add to our clients that leads to 80% of the results achieved

Institute of People Development

Empowering People Development through proven techniques and practices for two decades.

The Institute of People Development is an accredited provider of workplace trainer and vocational educator qualifications ODETD Practices, Generic Management and specialised Skills programmes through Training, Recognition of Prior Learning (RPL) and Continuous Professional Development (CPD).


Founded in 1998, AstroTech has become one of South Africa's premier training service providers.
AstroTech Training offers corporate training to managers and professionals across a range
of business areas to help you to be the best that you can be in your career. Management,
leadership, business skills, computer skills and administrative training are just some of the
areas that we can help to take you to the next level.

CTU Training Solutions

CTU Training Solutions (PTY) Ltd, established in 1987, is a private tertiary educationprovider. CTU consists of four divisions namely, corporate dedicated to providing corporatetraining and development solutions, the career division specializing in full time (1 year to 3 year qualifications) and part time
(short courses and skills development programmes) for school leavers or career changers and the recruits division specializing in the placement of our graduates.

We offer a variety of certification and skills based short courses. Our training courses combines premium skills development technologies and expert instructors, content, and exercises to ensure superior training.

CBM Training

CBM Training was established in May 1999 with the aim of providing short duration, high quality and high intensity training courses to companies in South Africa.

Each of our courses is carefully researched with the market to ensure customers’ needs are identified and met.

The courses are of a highly practical nature providing skills that are easy to implement back in the work environment.

CBM Training has access to a faculty of 85 highly qualified consultants to deliver the courses.


Let us simplify the complexity of training, learning and enabling your employees’ career development, through the provision of our strong skills and advanced solutions. We will be your trusted partner in all aspects of training and learning, allowing you the freedom to focus on your core business areas.

Braune Training (Pty) Ltd

Braune Training is the Winner of the 2016 W&RSETA Good Practice Awards for the Fully Accredited Training Provider Category.

We are an accredited provider in the Wholesale & Retail sector - specialising in credit bearing learning programmes, skills programmes and learnerships in the Retail & Wholesale environment.

The business lives by it's passion of Pursuing Excellence in education, training and skills development. A dynamic team of retail experts in skills development make pursuing excellence in this arena possible.

Alusani Skills & Training Network (Pty) Ltd®

At Alusani Skills & Training Network (Pty) Ltd® we assist thousands of people every year to meet their training needs with our training solutions.

With a diverse Course Portfolio of over 175 courses in 19 different topic areas, all of our practical and hands-on training courses zero in on the most critical information and skills that you need to get ahead and stay there!

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