Aim: To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty. Content: Attitude and Aptitude, Determining Your Personal Vision, Customers- their expectations, Emotional vs. Necessary Purchase, DISC Approach from an Upselling Perspective, Simple Actions- Huge returns, Major Do - s and Don - ts, Practical Tools for Dealing with both Easy and Difficult Clients, Ensuring the Referral.
Aim: This workbook is designed as an introduction to the business world. It is suitable for upliftment candidates such as housekeeping staff being groomed for reception, or even interns straight from matric who need to see the bigger business picture. Often the only criteria stopping suitable job candidates is a lack of confidence and sometimes a lack of global understanding of business terms, especially in the English language. This workbook is geared around discussion and information sharing.
Course Content: The important role that customers play, What do clients want when they speak of service and client care? How important is punctuality in today’s world? What is considered courteous behaviour and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do we overcome language barriers? How familiar may we be with clients? From language to socialising.
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!
Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette- What is it? Manners and Etiquette, Personality, Daily Etiquette, Procedures and Protocol, How to Introduce People, How to be the Perfect Guest, How to Leave a Party Graciously, More How To's, Time and Personal Space, The Etiquette of Communication, Electronic Communication, Business Meetings, Business Entertaining, Business Travel, Etiquette and Finesse, Networking and Collaboration
Aim: To explain and demonstrate the need for- appropriate - behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don - ts of other cultures. Course Content: Etiquette- What is it? Personality, where culture, etiquette and personal preferences overlap, The Etiquette of Cross Cultural Communication, Time and Personal Space, Gender and Etiquette, Grooming, Generational Differences
This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.
Have you ever heard the saying ‘Life Happens’. There is a lot of truth to this statement. Sometimes things happen which are out of our control. Illness can strike at any time and can possibly prevent you from being able to work for a period of time. The Unemployment Insurance Fund (UIF) could assist you if you fall ill.
There are various platforms that you can use to submit your R350 Social Relief of Distress (SRD) grant application. One of these platforms is the Chatbot platform by the South African Social Security Agency (SASSA).
Here's how you can go about submitting your application on using SASSA Chatbot: