Advertisement

Customer Service and Frontline

Eskilz College

Eskilz College began back in 2002 providing training and development for individuals and corporates. In 2012 Eskilz College changed its company structure to pursue it’s accreditation as a Private Further Education and Training College.

Eskilz College has it head office in Tongaat, Kwa Zulu Natal and has opened a branch in North Riding, Gauteng. Our passion remains in assisting people realize their full potential.

Our Vision

Our vision is to provide quality education across a broad spectrum of sectors with the aim of strengthening the South African economy

Will someone please explain to me why passengers have such awful experiences with lousy airlines? Can you imagine an experience in your own business where customers that want to do business with you go through such abuse – and pay a small fortune – to arrive exhausted, frustrated and even physically beaten at the other end of the transaction?

CLIENT SPECIFIC TRAINING

Clients may nominate the various courses that they wish to train their employees on.
These courses are then developed or tailor made based on their operational risks.
Courses are further aligned to Client Specific policies and procedures which may be included on the
courseware or training material.
Relevant unit standards will be aligned into the courseware or training material.

SRA SAFETY SOLUTIONS

Congratulations! By selecting SRA SHE SOLUTIONS as your partner in the Safety Health and Environmental Protection of your business, you have chosen COST EFFECTIVE, IMPACTIVE and RELEVANT services.

SRA SHE SOLUTIONS focuses on new and innovative ideas of Occupational Risk Management.
Our clients are not treated as just another number in the system, but rather independently.

Customer Complaint Management

Service delivery often go wrong or don’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing. The objective of this course is to assist you in dealing with service delivery failures and customers who complain.

Emotional Intelligence

Aligned to Unit Standard - 252031

This workshop is designed to help people understand what emotional intelligence is and how one can benefit when one has a high EQ. In understand ourselves, we are better able to set goals and become more effective in the workplace.

What is Emotional Intelligence

Communicating with Confidence

Course Category: Personal Development
1 Day
8:30AM - 4:00PM

Aim

This course is highly interactive and requires movement and space for individuals to practice improving their confidence and ability to communicate verbally and non-verbally. Participants will be encouraged to challenge themselves to engage in a variety of communication exercises.

Objectives

Business Administration -23833

PURPOSE AND RATIONALE OF THE QUALIFICATION
This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 3.

Pages

Advertisement

Subscribe to Customer Service and Frontline