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Customer Service and Frontline

Aki Kalliatakis discusses whether or not self-service is worthwhile for your business and asks some questions you need to ask before your embark on a self-service strategy.

"After each customer interaction, notice if you gave them a 'happy to see you' kind of experience." ~ Marilyn Suttle

NQF 4 FET Certificate Customer Management

This programme provides learners with a sound understanding of marketing and brand management principles. The programme builds practical competence in sales and negotiation skills, promotion techniques, optimisation of customer satisfaction, handling customer complaints, working in a sales and marketing team, and compliance and legislative considerations.

Modules

• Business Communication
• Business Mathematics
• Business Administration
• Marketing Principles
• Customer Service
• Targets and Teamwork

Have you ever thought about what kind of person your business would be if it was human? Or what kind of car?

Learn Ability

LearnAbility is an ETDP Accredited Training Provider that specialises in designing, facilitating, assessing and moderating services.

Conflict Resolution

Aligned to Unit Standard - 114226

The purpose of this workshop is to teach learners to identify and manage the resolution of personal conflict between persons or parties in the work environment.
This workshop covers the following:

Pages

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