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Customer Service and Frontline

Keybase Training Solutions - Pretoria

At Keybase Computer Training we pride ourselves in being among the leaders of corporate computer and soft skill training.

Keybase Computer Training strives to provide you, our valuable clients, with the best possible solutions to your training requirements.

Keybase Computer Training courses are structured in such a way that the learner benefits from instructor based hands-on tuition using a progressive format.

Customer Service Training (Service Excellence Training) - Johannesburg

Through this Customer Service Training (Service Excellence Training) - which we run publicly and in-house throughout South Africa - your employees will learn how to build the culture of great internal customer service, and thereby deliver outstanding service to your external customers.

Suitable for:   All Employees

Course duration:  2 days

NQF level:  4

Course content and outcomes:

Customer Service Training and Telephone Etiquette Training - Durban

This Customer Service Training and Telephone Etiquette Training Course - which is offered publicly and in-house throughout South Africa - will:

  • Ensure that all employees in your organisation focus on being service champions
  • Build customer satisfaction, loyalty and retention
  • Deliver increased bottom line results

Suitable for:   All staff involved in customer service

Course duration:  2 days

NQF level:  4

Customer Service

Gain the skills to best deal with customers. Learn how to handle difficult situations and keep your customers coming back time and time again.

Price includes your Manual, Certification, Stationery, Lunch and Refreshments.

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