Customer Sense is an unforgettable one day learning experience that energises your people into making your organisation famous for service. Customer sense is all about value and how to maximise the customer's perception of value.
Duration: Half Day
WHO SHOULD ATTEND
Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally)
HOW YOU WILL BENEFIT
You will gain an understanding of the importance of delivering consistent customer service excellence
You will acquire fundamental, usable skills that will help improve customer service levels in your company
WHAT WILL BE COVERED
Customer service is the ability to provide a service or product in the way that it has been promised and then aiming to exceed the customer’s expectations. Many companies have mission statements and value propositions that state their commitment to customer care, but is everyone in the business focused on customer care and do they have the necessary skills and knowledge to care for your customer?
Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems.
If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions that you will be confident in.
Behaviour Interviewing is a very reliable and valid candidate selection technique. While we all may say that past behaviour is the best indicator of future behaviour, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain how to ask questions that will tell us about past performance.
About the programme:
This course provides you with a thorough grounding in key aspects relating to administration work across a broad spectrum. Once you have completed this course you will be able to run a small office as a general administrator or work as general secretary or personal assistant