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Customer Service and Frontline

Customer Sense

Customer Sense is an unforgettable one day learning experience that energises your people into making your organisation famous for service. Customer sense is all about value and how to maximise the customer's perception of value.

Customer Service Excellence for isiZulu Speakers

Course Category:
Front Line
Duration: Half Day
Time: 8:30am-12:00pm

WHO SHOULD ATTEND

Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally)

HOW YOU WILL BENEFIT

You will gain an understanding of the importance of delivering consistent customer service excellence
You will acquire fundamental, usable skills that will help improve customer service levels in your company
WHAT WILL BE COVERED

Customer Service and Telephone Etiquette

Customer Service and Telephone Etiquette

Customer service is the ability to provide a service or product in the way that it has been promised and then aiming to exceed the customer’s expectations. Many companies have mission statements and value propositions that state their commitment to customer care, but is everyone in the business focused on customer care and do they have the necessary skills and knowledge to care for your customer?

Problem-Solving Training

Course Overview

Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems.

If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions that you will be confident in.

Business Etiquette - Accredited

Time: 8:30AM - 4:00PM
Duration: 2 Days

If you want your customers and colleagues to respect you, you need to have a professional approach to your business where people will feel they can trust you and they will get good service from you.

From behaviour to body language – this course delves into the “do’s and don’ts” of business etiquette.

WHO SHOULD ATTEND
• All staff

Recruitment & Selection Training

Course Overview

Behaviour Interviewing is a very reliable and valid candidate selection technique. While we all may say that past behaviour is the best indicator of future behaviour, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain how to ask questions that will tell us about past performance.

National Certificate (Vocational) Levels 2-4: Office Administration

About the programme:
This course provides you with a thorough grounding in key aspects relating to administration work across a broad spectrum. Once you have completed this course you will be able to run a small office as a general administrator or work as general secretary or personal assistant

Admission Requirements:
Grade 9

Course Delivery Mode:
Full Time

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