This course is designed to build confidence and develop the skills necessary to promote a professional image on the telephone and at the front desk.
It covers the following:
Reception and telephony
• Telephone answering skills
• Voice control for greater clarity
• Recording messages accurately
• Developing listening skills
• Dealing with difficult customers
• Conflict resolution over the telephone
• Presenting a professional image
• Client services: speaking to customers
The telephone contributes to quick and cost-effective business communication, but this dynamic instrument can only be a tool to enhance business opportunities once we know how to use it effectively. In most cases, the telephone is the first contact customers have with your organisation and the way in which you apply your telephone skills can make or break the corporate image.
Grow and enhance communication techniques and interpersonal skills which will develop a personal mind-set that is geared towards understanding oneself and others. Harnessing these skills will enable the individual to manage conflict in a professional and empathetic manner while maintaining a level of assertiveness that will encourage positive resolutions.
This highly practical programme will help you gain the skills and techniques needed to excel as an Administrator, by developing the knowledge, skills and behaviours required to successfully work in a business environment.
Cost and Time effective E and M-Learning option available: www.mpowrme.co.za / download the Mobile App on Google Play