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Customer Service and Frontline

Cheryl Carter & Associates (Pty) Ltd

About Cheryl Carter & Associates

As an Accredited Training Provider, we focus on facilitating intense small group training sessions.

Established in 2000 our emphasis is on promoting individual growth and development, whilst at the same time satisfying client requirements and industry standards.

Our skill set and expertise lies in Interpersonal Communication, Conflict Resolution, Project Management and Personal Development areas. We have a wide range of clients and we train across all levels in organisations.

CBM Training

CBM Training was established in May 1999 with the aim of providing short duration, high quality and high intensity training courses to companies in South Africa.

Each of our courses is carefully researched with the market to ensure customers’ needs are identified and met.

The courses are of a highly practical nature providing skills that are easy to implement back in the work environment.

CBM Training has access to a faculty of 85 highly qualified consultants to deliver the courses.

Braune Training (Pty) Ltd

Braune Training is the Winner of the 2016 W&RSETA Good Practice Awards for the Fully Accredited Training Provider Category.

We are an accredited provider in the Wholesale & Retail sector - specialising in credit bearing learning programmes, skills programmes and learnerships in the Retail & Wholesale environment.

The business lives by it's passion of Pursuing Excellence in education, training and skills development. A dynamic team of retail experts in skills development make pursuing excellence in this arena possible.

Boston City Campus & Business College

Further & Higher Education

Boston City Campus & Business College offers over 70 dynamic career qualifications throughout over 40 branches nationwide.

To locate your nearest branch Click Here

Boston City Campus & Business College also offers tuition towards UNISA degrees as well as Media Studies at selected campuses.

Call our call centre on 011 551-2000 for more information

Articles from Boston City Campus & Business College

BConsult

Business Practice - 61755 NQF 1

Labour Relations Practice - 49784 NQF 5

Generic Management - 83946 NQF 3

Generic Management - 57712 NQF 4

Generic Management - 59201 NQF 5

Project Management - 50080 NQF 4

Business Administration - 61595 NQF 4

Contact Centre - NQF 2/3/4

New Venture Creation - NQF 2/4

Wholesale & Retail Distribution - 49280 NQF 2

Wholesale & Retail Operations - 58206 NQF 2

Wholesale & Retail Operations - 63409 NQF 3

Wholesale and Retail Supervision - 49397 NQF 4

Making sense of customer service

Customer service is not only the backbone of any company; it is also the benchmark with which clients determine if their needs were met. Client service is also about more than the old belief that ‘the customer is always right’ – it is about internal and external client service – a happy staff is a happy client.

Customer Service Overview
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

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