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Customer Service and Frontline

Frontline for Security Staff

To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff. This workshop addresses the need for professionalism and also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Customer Care Training 2 Day

To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building. This Services SETA Accredited workshop is aligned with Unit Standard 10354: Contribute to a diverse working environment in a Contact Centre

Business Etiquette and Diversity

Aim: To explain and demonstrate the need for “appropriate” behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don’ts of other cultures. Course Content: Etiquette – What is it? Personality, where culture, etiquette and personal preferences overlap; The Etiquette of Cross Cultural Communication; Time and Personal Space; Gender and Etiquette; Grooming; Generational Differences

Telesales

Aim: To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

Customer Service Training - Management Level

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Port Elizabeth

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Johannesburg

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Cape Town

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

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