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Customer Service and Frontline

Customer Service Training - Management Level - Cape Town

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Durban

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Advanced Course in Shopping Centre Leadership (ACSCL)

The Advanced Course in Shopping Centre Leadership is a correspondence course, presented in collaboration with the South African Council of Shopping Centres. It is designed to enhance the managerial and business acumen of senior managers in the shopping centre industry and it provides you with the skills to strategically position shopping centres as a vital component of the retail and property industry. The Advanced Programme in Shopping Centre Leadership is a progression from the course in Shopping Centre Management.

Online Course in E-Skills for Entrepreneurs

The eSkills for Entrepreneurs short course provides you with the opportunity to understand technology better and to see how technology can assist you in growing your business. It will also help you to see and understand how to optimise your communication skills through technology, with not only employees, but also suppliers and customers. You will also start to understand the benefits of social media and how you can use it to help grow your business as a marketing tool.

 

nline Course in E-Business and E-Commerce

The Online Course in eBusiness and eCommerce focuses on optimising customer relationship management in an online environment by examining eBusiness and marketplace models, eBusiness strategies, eMarketing and procurement in some detail. The initial investment for an eBusiness start-up is generally lower than starting a traditional business, and with technology becoming more advanced and easier to obtain, the barriers to opening a business have been significantly reduced or even removed.

Eskilz Private College

Eskilz Private College was established in 2002. We provide blended learning solutions to corporates to people with disabilities. This year we have launched the dataless elarning platform where all learners can study anytime, anywhere. We are accredited with all SETA's which means we can offer short courses, learnerships and training in all sectors, globally. We also provide all the correct documentation for you to be certified and claim back from SETA through your SDL spend.

Shopping Centre Management (CSCM)

The annual short course in Shopping Centre Management (CSCM) provides you with the essential skills and knowledge of the principles and practice of shopping centre management and development. The course particularly delves into the topics of the development of a shopping centre concept, typology and terminology, location theory, research in shopping centre marketing, design principles, services building maintenance and parking management, as well as insurance security management in shopping centres.

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