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Customer Service and Frontline

Outcomes-Based Monitoring and Evaluation Implementation

The Outcomes-based Monitoring and Evaluation Implementation short course will provide you with a practical and theoretical framework for understanding and implementing Monitoring and Evaluation (M&E) efforts in the work environment. While it may be biased towards developmental work, it nevertheless provides knowledge especially suited to the aim of monitoring and evaluation of the performance of policies, programmes and projects in a bid to generate desired results for the organisation and its material stakeholders.

Business Rescue Decision Making

The Business Rescue Decision Making short course aims to expose participants to “rescue situations” and decision making to drive the turnaround process. Extensive coverage is given to operations, marketing, sales, human resources, strategy and management during a “rescue”. The course focuses on decision making and reflecting on the results of the decisions made. Through simulation and group work, two to three facilitators support and enable experiential learning.

B and E Conference Centre (Pty) ltd

B AND E CONFERENCE CENTRE (PTY) LTD is an all-inclusive conference and training centre which offers organized, accessible and affordable training space to our clients who are in the skills development and training sector.

We offer a full service including venue hire, catering, stationery, equipment hire and more, which makes us a versatile and convenient venue for our clients.  

Assertiveness Training

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

Telesales

Aim: To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

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