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Human Resources & Industrial Relations Training

Narrative Pastoral Counselling

The Narrative Group Counselling short course provides you with the intricate details of group counselling to be able to integrate it in your existing pastoral care and counselling practice in a congregation or caring environment. During the course, you will come to understand what impactful role a narrative practice can play in the counselling of a group of people who have had similar experiences, providing them with an opportunity to seek perspective and healing together.

Customer Service Excellence

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.

Programme in Project Management (Weekend Offering)

With the Programme in Project Management (PPM) you will be equipped with the necessary skills and tools to manage projects professionally. The skills taught are applied in individual assignments that are performed in the workplace. The PPM is a well-established programme that is currently in its 24th year running, already having been presented more than 175 times. Thousands of delegates from a variety of industries and government organisations have successfully completed and benefited from the programme. The PPM is therefore well known in industry.

Programme in Project Management (PPM)

With the Programme in Project Management (PPM) you will be equipped with the necessary skills and tools to manage projects professionally. The skills taught are applied in individual assignments that are performed in the workplace. The PPM is a well-established programme that is currently in its 24th year running, already having been presented more than 175 times. Thousands of delegates from a variety of industries and government organisations have successfully completed and benefited from the programme. The PPM is therefore well known in industry.

Contract Drafting

Contracts are an inevitable part of commercial activity. Legal relationships are important in various sectors such as the construction industry, employer and employee relationships, purchase and sale transactions, credit agreements, etc. The way in a which a contract is drafted and interpreted plays a huge role in the execution of the obligations it contains. A deficiently drafted contract has serious consequences for parties to the contract and will generally result in material financial loss.

Basic Course in Employee Assistance Programmes

The Basic Course in Employee Assistance Programmes provides you with the knowledge, skills and insights to become an Employee Assistance Programme (EAP) practitioner in private companies, government departments or service-provider organisations. The course will enhance your knowledge of EAPs (including standards and instruments) to enable you to successfully promote wellness in the workplace, while aligning the therapeutic, management/ supervisory and M&E strategies of a planned EAP to an organisation’s goals and objectives.

Employee Wellness

The Basic Course in Employee Wellness provides you with the essential insights and knowledge of Employee Wellness Programmes (EAPs) and their important role in ensuring happy and satisfying places of work. Employees are an important aspect of profitability in organisations, and it has been found that happy employees are productive employees. The course specifically focuses on the application of interpersonal skills to improve employee productivity while also enhancing employee social functioning.

Effective Stakeholder Management

The online short course in Effective Stakeholder Management will equip you with the knowledge and capacity to correctly identify and analyse stakeholders, evaluate and prioritise vested interests, and manage relevant relationships in your organisation's business environment. Given the increasing awareness and value of different publics, the knowledge that you will acquire through this course will lend itself to the maximisation of results and minimisation of problems in creating a sustainable organisational endeavour.

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