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Human Resources & Industrial Relations Training

Total Quality Management

In today’s world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement Total Quality Management (TQM) are becoming indispensable assets to any organisation. The Total Quality Management short course will expose you to contemporary knowledge and techniques that will enable you to articulate and implement quality improvement processes in the workplace that are in line with the TQM philosophy.

Negotiation Skills

The Negotiation Skills short course will equip you with an essential framework that forms the basis of any type of negotiation and its consequent employment in the business environment. During the course, you will have the opportunity to apply key negotiation principles in practice, while also observing and delivering critique on others during simulated negotiation settings.

Effective Stakeholder Management

The online short course in Effective Stakeholder Management will equip you with the knowledge and capacity to correctly identify and analyse stakeholders, evaluate and prioritise vested interests, and manage relevant relationships in your organisation's business environment. Given the increasing awareness and value of different publics, the knowledge that you will acquire through this course will lend itself to the maximisation of results and minimisation of problems in creating a sustainable organisational endeavour.

Outcomes-Based Monitoring and Evaluation Implementation

The Outcomes-based Monitoring and Evaluation Implementation online short course will provide you with a practical and theoretical framework for understanding and implementing the Monitoring and Evaluation (M&E) process in the work environment. While it may be biased towards developmental work, it nevertheless provides knowledge especially suited to the aim and M&E programmes, projects and performance in a bid to generate desired results in your organisation.

Incubation Governance and Management Development Programme (IGMDP)

The content design of this unique offering for the South African learning and business incubation context is derived from a global benchmarking process. Results, structure and comparative interventions pertaining to our content synthesised the offerings of multiple stakeholders in the global incubation ecosystem.

Assertiveness Training - Cape Town, Durban, Johannesburg, Port Elizabeth

Through this Assertiveness Training - which we run publicly and in-house throughout South Africa - you will gain an understanding of your strengths, as well as how to adapt your behaviour to more effectively interact and influence others.

This Assertiveness Training is suitable for:  Supervisors, Team Leaders, Managers and General Staff

NQF level:  4

Course duration:  2 days

NQF level:  4

Customer Service Training - Management Level - Port Elizabeth

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Johannesburg

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Cape Town

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

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