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Human Resources & Industrial Relations Training

Customer Service Training - Management Level - Durban

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Public Policy, Problem Solving and Analysis for Public Sector Managers

The Public Policy, Problem Solving and Analysis for Public Sector Managers short course aims to enhance your policy management capabilities by gaining the requisite skills and knowledge to identify, structure, assess and prioritise sectoral-specific policy issues and problems, while also mobilising resources for programme setting. Throughout the course, you will also analyse possible problems or constraints that might occur when preparing for policy formulation and implementation.

Change Management Training - Port Elizabeth

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Johannesburg

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Durban

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Cape Town

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Narrative Pastoral Counselling

The Narrative Group Counselling short course provides you with the intricate details of group counselling to be able to integrate it in your existing pastoral care and counselling practice in a congregation or caring environment. During the course, you will come to understand what impactful role a narrative practice can play in the counselling of a group of people who have had similar experiences, providing them with an opportunity to seek perspective and healing together.

Customer Service Excellence

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.

Programme in Project Management (Weekend Offering)

With the Programme in Project Management (PPM) you will be equipped with the necessary skills and tools to manage projects professionally. The skills taught are applied in individual assignments that are performed in the workplace. The PPM is a well-established programme that is currently in its 24th year running, already having been presented more than 175 times. Thousands of delegates from a variety of industries and government organisations have successfully completed and benefited from the programme. The PPM is therefore well known in industry.

Programme in Project Management (PPM)

With the Programme in Project Management (PPM) you will be equipped with the necessary skills and tools to manage projects professionally. The skills taught are applied in individual assignments that are performed in the workplace. The PPM is a well-established programme that is currently in its 24th year running, already having been presented more than 175 times. Thousands of delegates from a variety of industries and government organisations have successfully completed and benefited from the programme. The PPM is therefore well known in industry.

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