“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy
In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.
Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.
Communication is vital to business success as people produce their best work when they communicate confidently and assertively with their customers, colleagues, superiors and staff.
Learning to be assertive and self confident is probably the single best way to become more productive and ultimately more respected at work. People take you more seriously, you get more done and you stand a better chance of being promoted.
Do you want to step up your presentation skills to become a confident and relaxed presentations guru? Standing up in front of an audience is one of the most common fears experienced today. We all wish that we could emulate presenters who thrive on the challenge and relish a captive audience. The good news is that with some practical presentation skills training it is easy to quickly become a professional and accomplished speaker and presenter.
Learning Programme overall purpose: To provide learners with the required knowledge and skills to present information in report format
People learning towards this Unit Standard are expected to be competent in: • Communication at NQF level 3
• Mathematical Literacy at NQF Level 3
• Computer Literacy at NQF Level 3
Learning Outcomes: At the end of this Workshop, the learner will be able to:
Relate the purpose, content, form, frequency and recipients of a range of reports to the information needs of selected business.
Fact: 91% of people are afraid to make a presentation in front of others. These people spend hours worrying and struggling if asked to make a presentation.
A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.
Fact: Time is money and lots of it gets lost in disorganisation, disruption and chaos.
Do you ever wonder where your workday disappears to? This workshop helps you organise and prioritise for greater workplace efficiency. You will learn to get a grip on your office space, organise your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. This workshop is full of ideas for organising your work area and your paperwork and working on the “right” things.
Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems.
If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions that you will be confident in.