Skills Dynamics Africa specialise in guiding organisations through focused people development and continuous improvement driven interventions, to improve business practices in their quest to become world-class.
Skills Dynamics Africa develop and present focused training programmes in the fields of Management and Supervisory development; Project Management; Negotiation Skills; Conflict Handling; Customer Service; Report & Business Writing; Minutes and Meetings, Emotional Intelligence, Life Skills; Entrepreneurship and Teamwork.
This 1 day course is intended for individuals dealing with the selling and promotion of products through customer interaction in a wholesale and retail environment.
Delegates will be able to demonstrate product knowledge in their specific area of operation and add value to customer service through the correct communication of product features and benefits, and where applicable, the assembly and utilisation of accessories associated with the specific product range.
This one day course is intended for people working in a wholesale or retail outlet that sell goods or services to customers in a wholesale/retail outlet. Persons credited with this standard function under general supervision and carry out established and familiar procedures in familiar environments.
The delegates will be more able to approach customers in a positive and confident manner, identify the customer's needs, match outlet products to identified needs, overcome objections, close the sale and promote future business
“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy
In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.
Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.
This course is intended to educate staff in the wholesale and retail industry about the factors that impact on the bottom line of a W&R business including how their role in the business, in their job also has an impact on the bottom line and financial profitability of the business.
This course is aligned to the unit standard 258155 and is a critical module connected to other W&RSETA qualifications
This course is intended to upskill staff in the wholesale and retail industry, specifically in distribution areas where picking stock for orders and moving and maintaining stock is critical to their day to day work.
This course is aligned to the OFO Picker Puller and articulates with the National Certificate in W&R Distribution NQF L2 - 49280.
This learning programme will provide store staff members responsible for marking merchandise and maintaining displays with the correct techniques and knowledge to perform this function effectively. (U/S 114906)
This one day course will provide learners with the skills and knowledge to count stock and contribute to the financial health of the business.
This unit standard (114891) is intended for persons working in the retail and wholesale sector who count stock for either general stock counts or for a financial stock take and provides the learners with essential knowledge and practical skills that surrounds the correct stock counting preparation, implementation and post stock count housekeeping techniques
Quality is expected – but do organizations always meet this expectation? Learning the core elements of a quality management system and integrating them within an organization brings about an improvement in quality, an increase in the customer satisfaction rate and an improved competitive edge.
Quality and the Organization
• What is quality?
• Where does quality begin?
• Understanding standards
Stock controllers represent the pivot point of the business and control the organization’s largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represent huge financial losses. This practical workshop endorses the need for stock and job accountability for accurate stock movement, stock takes and documentation.
Introducing the role
• Job Description
• The role of the stock controller
• Responsibility and accountability
• Inter-department relationships