Retail and Wholesale Training


Pharmaceutical and Health Sales and Marketing :

Full courses for Medical Sales Representatives;

Short courses in Selling and Marketing skills from entry level to senior management.

Part time Healthcare Representative - Saturday mornings:

Midrand, Durban and Cape Town

The SMART Group, established in 1992, focusing on providing training solutions sales and marketing people in the healthcare industry.

Skills Dynamics Africa

Skills Dynamics Africa specialise in guiding organisations through focused people development and continuous improvement driven interventions, to improve business practices in their quest to become world-class.

Skills Dynamics Africa develop and present focused training programmes in the fields of Management and Supervisory development; Project Management; Negotiation Skills; Conflict Handling; Customer Service; Report & Business Writing; Minutes and Meetings, Emotional Intelligence, Life Skills; Entrepreneurship and Teamwork.

Understanding Product Knowledge in Wholesale and Retail

This 1 day course is intended for individuals dealing with the selling and promotion of products through customer interaction in a wholesale and retail environment.

Delegates will be able to demonstrate product knowledge in their specific area of operation and add value to customer service through the correct communication of product features and benefits, and where applicable, the assembly and utilisation of accessories associated with the specific product range.

Selling in a Wholesale and Retail environment

This one day course is intended for people working in a wholesale or retail outlet that sell goods or services to customers in a wholesale/retail outlet. Persons credited with this standard function under general supervision and carry out established and familiar procedures in familiar environments.

The delegates will be more able to approach customers in a positive and confident manner, identify the customer's needs, match outlet products to identified needs, overcome objections, close the sale and promote future business

Business Etiquette

“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy

In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.

Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.

Factors Impacting the Bottom Line

This course is intended to educate staff in the wholesale and retail industry about the factors that impact on the bottom line of a W&R business including how their role in the business, in their job also has an impact on the bottom line and financial profitability of the business.

This course is aligned to the unit standard 258155 and is a critical module connected to other W&RSETA qualifications

Promoting Merchandise

Staff members experiencing this course will learn how to implement promotional instructions in an effective manner and in line with their company policies. U/S 114904 NQF 2.

Picker/Puller Skills Programme

This course is intended to upskill staff in the wholesale and retail industry, specifically in distribution areas where picking stock for orders and moving and maintaining stock is critical to their day to day work.

This course is aligned to the OFO Picker Puller and articulates with the National Certificate in W&R Distribution NQF L2 - 49280.

Display & Mark Merchandise

This learning programme will provide store staff members responsible for marking merchandise and maintaining displays with the correct techniques and knowledge to perform this function effectively. (U/S 114906)

Receive Stock

This one day course is specifically designed for stock clerks or individuals who are responsible for receiving stock in a DC or Retail Store.

Related unit standards include 117901 and/or 114896.

Wholesale & Retail Assistant Buyer - OFO639201

This course has been designed for the individual in the retail environment who is responsible for managing stock holding procedures and replenishing stock levels in their business.

Typically, this is the assistant buyer in the warehouse / retail outlet, however small retail business owners will also benefit from this training.

Unit standards covered include 255497 and 243804

Count Stock

This one day course will provide learners with the skills and knowledge to count stock and contribute to the financial health of the business.

This unit standard (114891) is intended for persons working in the retail and wholesale sector who count stock for either general stock counts or for a financial stock take and provides the learners with essential knowledge and practical skills that surrounds the correct stock counting preparation, implementation and post stock count housekeeping techniques

Quality Control Managmeent

Quality is expected – but do organizations always meet this expectation? Learning the core elements of a quality management system and integrating them within an organization brings about an improvement in quality, an increase in the customer satisfaction rate and an improved competitive edge.

Quality and the Organization
• What is quality?
• Where does quality begin?
• Understanding standards

Stock Control


Stock controllers represent the pivot point of the business and control the organization’s largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represent huge financial losses. This practical workshop endorses the need for stock and job accountability for accurate stock movement, stock takes and documentation.

Introducing the role
• Job Description
• The role of the stock controller
• Responsibility and accountability
• Inter-department relationships


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