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Secretarial & Admin Training

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Business Administration Services

Overview:

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4.

Short Course in Professionalism and Communication Etiquette

Professional behaviour, effective communication skills and ethical business conduct are sought-after competencies and attributes in the workplace.
This interactive Professionalism and Communication Etiquette short course will provide you with an understanding of how to present yourself professionally at work, improve your interpersonal communication skills and apply best practice business etiquette to improve their work environments, add value to their organisations and develop their own career paths.

All About Meetings

The All About Meetings short course is designed to ensure that all departmental administrators follow a company standard regarding minute taking. This hands-on session will address the basics of effective meetings, functions of a meeting secretary, creating good meeting information, including agendas, minutes and other meeting documentation, active listening, and note-taking tools and techniques.

Short Course in Report Writing

In private, public and academic contexts, good report writing skills have become essential for managers and employees. Although report formats are partially determined by in-house styles, analytical reports have a conventional format.
This short course in Report Writing is designed to equip you with the knowledge and skills to write professional and scientific reports that conform to conventional formats, and communicate the main message effectively and efficiently.

Career Builder Programme: Customer Service and Administration

In a nutshell..
The Career Builder Programme for Customer Service and Administration equips school leavers and
young graduates to take up entry-level opportunities in/as: Customer relations; Customer service, Sales assistant, Business administration, Office administration, Reception desk, Personal assistant.
The programme is available as online learning with tutor support. The initial enrollment period is 12

Time & Stress Management

On-Site Training for a Minimum of 6 Delegates

The intensity and constantly changing demands and expectations of life today means that we must not only understand stress but develop coping mechanisms and positive life changes to experience health and happiness on a continual basis. This workshop will explore the many facets of stress and give practical solutions and plans of actions in work and personal scenarios.

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