LifeLine’s experiential Team building session will allow participants the opportunity to encounter and bond with each other on a deeper level. Opportunities will be created for venting of negative feelings, followed by individual responsibility dynamic exercises where each individual will take responsibility for the success of their team and understand their vital place within that team. Team building exercises will be balanced with discussions. Informality and laughter will prevail.
The main goal of this training is to equip participants who are partaking in the course with the basic skills to contain, and demonstrate empathy and support to clients who may have experienced traumatic and difficult incidents. It is highly recommended that these participants attend ongoing debriefing post training as this will provide an opportunity for these participants to debrief the stories they have heard, understand the impact of secondary trauma on their wellbeing and implement strategies to prevent burnout.
Call Centre consultants and managers who work in a pressurized environment, are often required to deal with angry and emotional clients, both internal and external, sometimes escalating to conflict - making interaction difficult. This may leave employees and managers feeling frustrated, stressed and disempowered, yet they still have to write up and resolve the complaint.
The anger management training offered hones effective interpersonal communication at all levels and with diverse individuals; develops assertiveness, and teaches conflict management techniques (if time permits). Self-awareness and understanding of personal interactive styles are also stressed. Group bonding and support is an outcome of this training
OVERALL OBJECTIVES OF WORKSHOP
• To hone anger management skills
• To enhance effective interpersonal skills of participants
• To enhance assertiveness enhance conflict management skills
In today's ever changing Business and Corporate world, you need to be savvy, slick and on the ball to make a first impression when meeting those clients and responding to important emails and Telephonic calls. Research shows that only a few percentage of staff members really know how to handle clients effectively. We need to take a shift from technical thinking skills to customer oriented skills and that of self management.This can be difficult if you are a millennial or a newly appointed member in the corporate world with no prior soft skill training/ knowledge.
Resilience Training has become a buzz word in business over the last several years and an ‘umbrella’ term for an individual’s ability to bounce back from traumatic life events and succeed despite career instability.
Resilience training, therefore involves the development of personal awareness, honing of internal strengths and an understanding of the constancy of change. It is by nature proactive, optimistic containing a belief in personal potential.
The advanced self-awareness training will look at areas of personal growth and insight into one’s self. Here the training will explore attitudes to the self and explore how participants interact with the world around them. The training will focus on sharing and explorations into values, internal and external frame of reference and interpretations of the world and experiences. Issues of trust, fears, empathy and self-awareness will be explored. Theory will be drawn from different experts in the field of psychology to enhance learnings and understanding.
Maximise participant contributions and achieve pre-defined meeting outcomes.
- Power and Duties of the Chair
- Conducting a Meeting
- Interactive Facilitation Techniques (Ice Breakers) to Optimise Participation
- Making Small Meetings Successful
- Distance Meetings
Cost and Time effective E and M-Learning option available: www.mpowrme.co.za / download the Mobile App on Google Play.
This skills training programme is accredited by the ETDP SETA at NQF Level 5 for 15 credits.
PURPOSE OF THE UNIT STANDARD
This generic assessor unit standard is for those who assess people for their achievement of learning outcomes in terms of specified criteria using pre-designed assessment instruments. The outcomes and criteria may be defined in a range of documents including but not limited to unit standards, exit level outcomes, assessment standards, curriculum statements and qualifications.
Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You'll become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.
A must for any PA, this course will help you understand the importance of communication etiquette be it face –to-face, over the telephone or via e-mail. You will learn how to compile meeting agendas and minutes with confidence. And most importantly manage your time more effectively & efficiently.
This workshop is designed to help people understand what emotional intelligence is and how one can benefit when one has a high EQ. In understand ourselves, we are better able to set goals and become more effective in the workplace.
Structured meetings are critical for communication and obtaining the best possible solutions to issues and opportunities, yet, many business meetings are poorly prepared and managed. Discussions and progress reporting keep people focused and committed to meeting deliverables. Organisations that encourage healthy debate in an open and trusting environment are most successful in the business world
The Programme in Office Management for Administrators and Executive Assistants will provide you with the requisite advanced skills in your secretarial role to perform your daily responsibilities more effectively. The programme will assist you in developing capabilities to work well under pressure, successfully multitask and effectively coordinate tasks in a fast-paced work environment.
ExecuTrain has been an industry-leading business training provider for over 30 years, delivering training based on each organisation’s specific business needs. ExecuTrain provides personal and professional development for companies large and small through the assessment, design and delivery of individualised learning. Our comprehensive, customer-focused solutions include instructor-led training and course development on both business skills and software applications.
PURPOSE AND RATIONALE OF THE QUALIFICATION
This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 3.
The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or electronically. This practical workshop will enable participants to project a positive professional attitude towards customers by understanding their role, being pro-active, building customer loyalty, exchanging information, listening actively and dealing with complaints and conflict effectively.
Today’s organisations have to meet ever-increasing demands and expectations. In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in their roles. This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference to both internal and external customers.
The National Certificate (Vocational) Office Administration gives Grade 9 learners a Vocational alternative to an academic Grade 10-12 by offering industry-focused training on the NQF Levels 2-4. These qualifications are designed to provide both the theory and practice. The practical component of study may be offered in a real workplace environment or in a simulated workplace environment. It will provide students with an opportunity to experience real work situations during the period of study.
What will I be qualified as once I’ve completed this course?
This year we will be running our 17th annual PACSA at the brand new Sun City Conference Centre, and all delegates will be staying at the SOHO Hotel! If you are serious about your career development as a professional administrator, then this is one event you simply cannot afford to miss!
Soft Skills are personal attributes that enhance an individual’s interactions, job performance and career prospects, it is the character traits and interpersonal skills that characterises a person’s relationships with other people. In simple terms, Soft Skills have more to do with who we are than what we know. In the workplace, soft skills are considered a complement to hard skills, which refer to a person’s knowledge and occupational skills.
This workshop empowers delegates to:
• Explaining and describe customer service
• Engaging in an interaction with customers
• Demonstrating communication skills in responding to a customer
• Processing a query in order to respond to a customer need
The Business & Report Writing Programme empowers delegates to:
• Identify the intended audience for the communication
• Identify the purpose of a text
• Select the appropriate text type, format and layout for the purpose
• Use appropriate grammar conventions
• Draft and edit a text, using text type, format and layout (heading, numbering and layout features)
• Present the same information in different ways (E-‐mail, fax, letter, memorandum, reports)
• Use plain language in business