Organisational change management, new management styles and employee involvement and motivation are crucial realities of the new business environment. Coaching and mentoring trends are not only challenging individuals to develop and manage themselves but are becoming an integral part of productive performance and accelerated learning. Coaching can help in career progression, strategic planning, skills development, employment equity and in building relationships and leadership potential. Many people at every level of the organization can facilitate coaching and mentoring processes and initiatives, producing a positive learning culture within the organisation.
This interactive and practical two day course will equip you with the skills to manage and develop your coaching and mentoring skills for yourself and others in your organization and will involve you from both the coach and coachee perspective.
At this 1 day course we will reinforce the importance of business etiquette and professional image in the workplace – highlighting how you influence your customers, both face-to-face and on the telephone. Being a company representative and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner.
Do you struggle to speak English correctly? Then this course is for you, it is for all people in business who don’t speak English as a first language. Faulty speech results in misunderstandings among customers and co-workers, so let us help you improve your English at work.
Who should attend?
Suitable for all levels of staff in the organisation who don’t speak English as a first language and who wish to improve their English speaking skills.
Did you know if you make mistakes in your spelling and grammar, such as using ‘they’re’ instead of ‘their’, people may start to doubt the content of your document as well? When you attend this course, our expert trainer will guide and coach you, so that you become aware of your mistakes and learn how to correct them.
Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner. Whether you have been a receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.
This popular training programme offers you the opportunity to develop the key secretarial skills that are essential to your success as a PA and Secretary.You will learn how to plan and organise efficiently and to proactively contribute to the successful achievement of your personal goals.
Who should attend?
Personal assistants, executive secretaries and executive assistants from all sectors including government, corporate and private sectors will benefit from attending this course.
The workshop focuses on meeting preparation, meeting procedure and practical exercises that will aid you when writing minutes.
Classroom exercises will enable delegates to practice their new skills in listening, note taking, summarising and selecting the most important points when writing and compiling minutes. These exercises are designed to be practical and offer an ideal opportunity for individual coaching. We encourage you to bring a sample of minutes you have produced, to review and refer to at the training.
At this course you will develop your assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and be provided with practical guidance to develop your assertiveness skills in any work situation. You will leave the course knowing what key changes you need to make and what skills you need to practice in order to build your self esteem and improve your assertiveness techniques.
This administration short course is suitable for all junior secretaries, office managers, administrators, administrative assistants and admin support staff who would like to improve their office administration skills and the contribution they make to the smooth running of their office.
On the 30th of May 2020, the world witnessed the successful collaboration between NASA and SpaceX that culminated in the docking of Dragon with the International Space Station nineteen hours after liftoff. At the same time, we are witnessing the fragmenting of our fragile society, not just in our backyard, but across the globe. The world, it seems, is spinning out of control.