Secretarial & Admin Training

Office Organisational Skills (Business Administration)

The organisation of an office and its functions plays a vital supporting role to any Manager or team. A well- managed office provides the basis for being able to provide accurate information, as well as provide good client service. This programme is aimed at assisting the Office Administrator in understanding their critical role and developing the required communication and research skills , which contribute towards office efficiency and effectiveness.

Office Administration Skills (Business Administration)

The organisation of an office and its functions plays a vital supporting role to any Manager or team. A well- managed office provides the basis for being able to provide accurate information, as well as provide good client service. This programme is aimed at assisting the Office Administrator in understanding their critical role and developing the required communication and research skills , which contribute towards office efficiency and effectiveness.

Upon completion of the programme, learners will be able to utilise the following acquired, specific, skills:

National N Diploma (N4-N6): Public Management

About the programme:
The Public Management course addresses the skills, knowledge and experience needed in the public/government departments across South Africa. The programme integrates academic knowledge and theory with practical experience that will be obtained during the internship. Students will learn about legal principles as well as management and governance

Admission Requirements:
Grade 12

Course Delivery Mode:
Full Time and Part Time

Minute Taking

This course is for professionals who wish to improve their minute taking skills, written communication and who need to understand the process of meetings.

Minute Taking

This course is for professionals who wish to improve their minute taking skills, written communication and who need to understand the process of meetings.

Develop & Use Keyboard Skills to Enter Text

People credited with this unit standard are able to use keyboard techniques to key in alpha and numeric text, symbols, and special characters, using a standard alpha-numerical keyboard; identify and remedy technique errors; apply keyboard techniques and ergonomic practices to avoid overuse injuries; and produce sentences and paragraphs containing alpha and numeric text, symbols and special characters.

National Certificate: Production Technology

■ Perform production maintenance activities and report irregularities within organisational structures.
■ Apply the fundamental concepts, theories and techniques of production systems.
■ Apply the fundamental concepts relating to production planning, scheduling and control.
■ Apply quality control and quality assurance practices for efficient and effective production processes.
■ Communicate effectively as a member of a team.

National Certificate: Business Administration Services

■ Gather and report information
■ Plan, monitor and control and information system
■ Maintain booking systems
■ Participate in meetings and process documents and communication related thereto
■ Utilise technology to produce information
■ Plan and conduct basic research in an office environment
■ Coordinate meetings, minor events and travel arrangements
■ Set personal goals
■ Function in a team and overall business environment
■ Demonstrate an understanding of employment relations

Stress Management Training

Course Overview

Fact: If stress levels are not managed effectively in the workplace, employees will become less productive and overall performance will drastically be affected.

This workshop will explore the harmful long-term effects of stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively. Strategies may include changes in lifestyle, stress management techniques such as relaxation and exercise, and the use of music or humour as coping strategies.

National Certificate: Business Administration

■ Gather and report information
■ Plan, monitor and control and information system
■ Maintain booking systems
■ Participate in meetings and process documents and communication related thereto
■ Utilise technology to produce information
■ Plan and conduct basic research in an office environment
■ Coordinate meetings, minor events and travel arrangements
■ Set personal goals
■ Function in a team and overall business environment
■ Demonstrate an understanding of employment relations

NQF 3 PUBLIC LEARNERSHIP NATIONAL CERTIFICATE: BUSINESS ADMINISTRATION

This qualification is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration and is applicable to employed and unemployed learners. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed.

Learning Assumed to be in Place
 Communication at NQF Level 2
 Mathematical Literacy at NQF Level 2

Modules/Clusters Covered:

LifeLine Ekurhuleni

LifeLine Ekurhuleni (LifeLine) is a not-for-profit organisation (NPO) which has, over the past 45 years, facilitated emotional wellness in, for and with thousands of individuals and communities throughout the Ekurhuleni Municipal Region.

LifeLine’s strength lies in its ability to engage across different age, cultural, language and education levels, and to empower individuals and communities to “do for themselves”. Our volunteers and staff come from diverse backgrounds and are well-trained and passionate about wellness, caring for others and making a difference.

Information and Records Management

- Legal Obligations
- Characteristics of Records
- Records Management
- Records Management Policy
- Duties and Responsibilities of Record Managers
- Electric Records Management
- Types of Records
- Registry Procedures
- Recordkeeping Systems
- Understanding Appraisal, Retention and Disposal

Business Administration Services (FETC) Module:1 Work & Career Orientation

4 Day - Work and Career Orientation Training

Units Standards Title:

 110021 - Achieve personal effectiveness in business environment
 10022 - Comply with organisational ethics
 10135 - Work as a project team member
 15234 - Apply efficient time management to the work of a department/ division/ section

ICB National Certificate in Bookkeeping NQF3: Bookkeeping to Trial Balance

Whether you aspire to work in a finance department or start and manage your own
business one day, this course will equip you with the skills to:
• Complete monthly bookkeeping to trial balance,
• Reconcile supplier statements, inventory systems and bank statements,
• Calculate PAYE, SDL and UIF remuneration,
• Do monthly EMP201 returns and EMP deadlines,
• Do annual EMP501, IRP5, IRP6 and IT3a documents and
• Do VAT 201 returns.

NQF 3 National Certificate: Business Administration Services

This qualification is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration and is applicable to employed and unemployed learners. People involved in administration are known by such terms as: secretaries, administrative assistants, administrators and clerks - depending on the organization in which they are employed.

Look-Ups made Easy

If you are keen to find out what sort of information you can extract in Excel, using the different look up functions, then this half day course is for you!

Confirm when, why and how to use v lookups, h lookups, TRUE and FALSE.
Understand and create named ranges, and work with absolute and relative references.

By the end of the course you will be comfortable creating lookup functions, and understand what typos of data can be used.

Telephone Etiquette

Our experience is that delegates are amazed by how proper planning, and an understanding of how to create empathy, enables them to take control and to diffuse potentially difficult customers - and the course is aimed at ensuring that understanding! It also generates enormous confidence.

Customer Service

This powerful one day course covers face-to-face, telephonic and electronic communication with customers, building rapport, treating them with respect and dealing with complaints and problem solving.

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