This qualification is intended to enhance the provision of service within the field of administration witin all business and non-commercial sectors.
The qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning, through building day-to-day administration skills as well as general operational competencies.
The purpose of this Programme is to equip learners with the necessary knowledge, skills and attitudes to participate in the development and implementation of an organisation's employment equity plans and prepare, recruit and select suitable candidates according to ability and potential.
* Recruit and select candidates to fill defined positions
* Participate in the implementation and utilisation of equity related processes
- GROUP BOOKINGS
- Could also be presented at YOUR Workplace
The purpose of this Programme is to equip learners with the necessary knowledge, skills and attitudes to monitor and control reception area, process incoming and outgoing telephone calls and maintain a prevenative maintenance program.
* Monitor and control reception area
* Process incoming and outgoing telephone calls
- GROUP BOOKINGS
- Could also be presented at YOUR Workplace
Skills Dynamics Africa specialise in guiding organisations through focused people development and continuous improvement driven interventions, to improve business practices in their quest to become world-class.
Skills Dynamics Africa develop and present focused training programmes in the fields of Management and Supervisory development; Project Management; Negotiation Skills; Conflict Handling; Customer Service; Report & Business Writing; Minutes and Meetings, Emotional Intelligence, Life Skills; Entrepreneurship and Teamwork.
Valuable time is spent in meetings and preparing minutes however minute takers struggle with tenses, grammar, flow of text, interpretation and paraphrasing. This practical workshop ensures that participants acquire the skill to accurately condense information by focusing on objections made, decisions taken and promptly compiling a course of action list to fast track action.
Introducing the subject
• Why are correct minutes important and binding?
• The role of the minute taker
• Types of minutes
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. And meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: An assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place.
“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy
In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.
Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.
CBM Training has developed this hands-on training course to provide office professionals with a way to refine their spreadsheet skills and get the most out of MS Excel. This allows them to quickly and efficiently create and automate spreadsheets - which in turn, provides key information for themselves and their managers.
Eliminate wasted time and frustration by taking your MS Excel expertise to a new level!
Learning Programme overall purpose: To provide learners with the required knowledge and skills to present information in report format
People learning towards this Unit Standard are expected to be competent in: • Communication at NQF level 3
• Mathematical Literacy at NQF Level 3
• Computer Literacy at NQF Level 3
Learning Outcomes: At the end of this Workshop, the learner will be able to:
Relate the purpose, content, form, frequency and recipients of a range of reports to the information needs of selected business.
Women use many skills and a lot of wisdom, experience, and courage in their roles as mothers, caregivers, community workers, leaders, and paid employees.
The goals of this Conference are to:
- Increase how much and how many women participate in leadership at all levels
- Recognise the skills, knowledge, and expertise of women
- Develop women’s leadership abilities through specific facilitation and networking techniques
- Promote and establish a network of supportive women who can help each other achieve leadership
Culturally, South Africa is a vast melting pot. What one culture perceives as respect, another perceives as a slight. The “default” etiquette of the various cultures you have come across in business may have astounded you. Many of these behaviours are actually not etiquette issues – but rather a different spin on our own cultural norms. Do you know when an act is a custom of a certain cultural group and what’s the best way to interact?
Get the low-down on how to prepare rock-solid MS PowerPoint presentations that you or someone else will deliver.
This 2 day MS PowerPoint Master-class will teach you how to produce a Powerful Presentation, alive with colour and images. This course will demonstrate Step-by-Step how to create MS PowerPoint presentations from start to finish including the setting up of charts, slides, graphs and effects using advanced features all the way through to producing attractive hand-outs for the speaker.
Key learning areas covered during this course include:
This practical 2 day Professional Office Manager training course will deliver “must-have” information necessary for optimising both your administration and people management skills. The course combines personal development training with some practical techniques for making an office more efficient, reducing costs, keeping suppliers on time and on budget and handling everyday problems that, if not well dealt with, can lead to frustration from all your co-workers.
Key areas learning covered during this course include:
We all need to behave in a professional manner in the workplace. This workshop focuses on knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work.
Who should attend this course?
This learning course is intended for all members of staff, in particular: secretaries, receptionists, team leaders and managers.
Office administrators need to manage their workloads and take the lead to balance efficiency and effectiveness in the workplace.
This two-day course is based on the principles of growth and development to ensure that office administrators grab the opportunities at their disposal to create a work environment through building success. This course covers a variety of areas critical to understand how office professionals can apply a combination of leadership and management skills in the workplace towards career advancement.
An Executive-level Secretary is expected to fulfil multiple responsibilities, including the administration surrounding meetings. Unfortunately, due to the public nature of meetings, a secretary's role surrounding meetings is placed under the spotlight - one where criticism or compliments can abound.
A meeting, no matter how small or large, is not a success unless it is arranged perfectly - and clear, precise minutes are produced and circulated.