Secretarial & Admin Training

Front Desk / Reception with E-mail Correspondence

OBJECTIVES
The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or via
e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling and generating greater customer satisfaction and loyalty through maintaining a positive attitude.

Business Writing Skills

Course Overview

Fact: Business writing forms a large part of a person’s impression of the writer as well as the organisation. Poor business writing can lead to the downfall of a company.

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action, the letter that says what a phone call can’t.

Personal Assistant & Basic Project Management

OBJECTIVES
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely with senior management to serve as their full back-up. A good understanding of business management, administration and project management as well as having tact and diplomacy are necessary qualities in this position.

CONTENT

Time Management

This Workshop is only ONE DAY and it is: fast paced, to the point and complete.

It will teach you what you need to know to manage your time and life successfully.

Learn how to prioritise, and how to say "NO"!

Business Writing Skills

This has proved to be a powerful course with a multitude of little tips and tricks to make business communication more potent.
At last – someone to help you ensure that you sound professional and business-like, yet approachable – and understood. Sounds like a tall order? Learn how to gather, select, sequence and lay out information to create maximum impact.

Word Advanced (2016/2013/2010)

If you need to format and manage large documents efficiently and effectively, join us to gain a thorough understanding of styles, and the creation of table of contents and indexes. Add captions to figures, charts and pictures, and then create individual table of contents for each.

Use section breaks to format sections independently and include headers and footers for overall consistency. Bookmark headings, footnotes, end notes and captions for cross referencing.

Encourage the editing and reviewing of documents by others by using the track changes and comment functions.

Minute Taking

Most people have to take notes or minutes of meetings as part of their work.

Accurate and timely meeting summaries are extremely important for documenting meetings in the business world.

This programme is aimed at assisting individuals in developing good listening skills, organisational guidelines, and covers basic grammar, punctuation and proof-reading to make sure that the final document is professional.

Microsoft Office Integration

Discover a world of new possibilities with your Microsoft programs. Enhance your productivity by integrating the impressive mix of Word, Excel, Power Point and Access. Become skilled in the use of import and export, cut and paste, and linking and embedding. See how a presentation can be run without having Power Point installed, run a presentation in Word, understand Microsoft's shared objects, create a report in Word that draws information from Excel, and incorporates a slide show!

Outlook Basics

Gain a better understanding of the power of Microsoft Outlook. Confidently send and receive messages, and learn how to manage your outgoing and incoming mail with brilliant tools like voting buttons, delay send and changing the importance of a message. Learn how to send and save attachments.
Create multiple automatic signatures and set up the Out of Office assistant for when you are not available to respond to mail yourself. Organise your mailbox using colour co-ordination, deleting extraneous information or by creating customised folders to store important details.

Office Administration

This highly practical programme will help you gain the skills and techniques needed to excel as an Administrator, by developing the knowledge, skills and behaviours required to successfully work in a business environment.

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za / download the Mobile App on Google Play

Policy and Procedure Development

This programme will get learners up to speed on writing and developing your organisation’s policies and procedures by gaining rules, strategies and guidelines that will ensure they get the results they want - well written policies and procedures that are read and understood by all.

Cost and Time Effective E and M-Learning option available: www.mpowrme.co.za / download the Mobile App on Google Play

General Office Practice

This module the covers introduction to the business environment, administrative systems in the office environment, business documents, communication in the workplace, business communication, meetings, maintain health, hygiene and professionalism in the office environment and more.

Audio Typing

This module covers preparing documents (memos, letters and faxes) from audio instructions, correct interpretation of punctuation, and introduction to audio typing with special reference to the capital letters.

Workplace Communication

People with good interpersonal skills are easy to be around. They connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process. We need to be able to get along with people and communicate clearly in order to be successful and happy in a business environment.

Join us for an interactive two days and learn how to communicate more effectively with customers, colleagues and suppliers by ensuring that your communication foundations are in place.

Meeting & Minute Management

This course is accredited by the Services Seta and material covers unit standard
242816 at NQF level 4 worth 5 credits.

COURSE CONTENT:

Introduction:

 Expectations

 Deepening Self- Awareness

 Types of Meetings

 The Best and Worst of Meetings

 Preparing For Meetings

 Checklist for Success

 Key Agenda Items

 Setting an Agenda

 Functions and Qualities of a Professional Minute Taker

 Writing Up the Minutes

 The Minute Writing Process

 Being a Professional

Outlook as an Organisational Tool

This course in Microsoft Outlook takes you a few steps further than just sending and receiving mail - it explores all the fantastic features that Outlook has to offer to organise and streamline your work day.
Find out how to customize Outlook to suit your needs, deal with your correspondence more efficiently and create and track progress on your To-Do list. Maximise the power of team work by scheduling meetings, delegating tasks and accessing shared information effortlessly.
It is quite an eye opener as to how powerful Outlook really is!

Reception and Telephone Skills

Imagine what it would do for your company’s image if your receptionists greeted visitors and callers by name, made difficult customers smile, could answer any query and find anything?
The face, and voice, of your company is created by the frontline staff who deal with customers and clients on a day to day basis. They have a vital role to play in creating and maintaining the right impression for your business.

PowerPoint Basic-Intermediate (2016/2013/2010)

Create brilliant, exciting presentations that are bound to keep others riveted to their seats! Enjoy hands-on learning as you input data into a slideshow using the innovative tools used in PowerPoint.Insert shapes, pictures, Smart Art graphics and charts. Use the design themes to create a backdrop to your content, as well as tone and atmosphere. Animate text, graphics and pictures within slides for emphasis, and consistent transitions to move from one slide to the next.

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