Secretarial & Admin Training

Personal Assistant & Basic Project Management

OBJECTIVES
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely with senior management to serve as their full back-up. A good understanding of business management, administration and project management as well as having tact and diplomacy are necessary qualities in this position.

CONTENT

Event Management

COURSE OVERVIEW

Everyone is exposed to organising and arranging an event at some or other time, or otherwise continuously as an integral part of one’s job functions. Event planning is a specialised field requiring a step-by-step approach that equals project principles and hands-on active participation with role-players, taking actions according to deadlines, constant follow-up and evaluation of the level of success.

Customer Service Training

Course Overview

Fact: 7 out of 10 customers who switch to a competitor do so because of poor service.

There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier.

Debt Collecting - Assertiveness & Conflict Management

OBJECTIVES
The prompt collection of slow paying and overdue accounts is the heart of every business’ survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevents unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers is so crucial to the business.

CONTENT

Conflict Management Skills

The Conflict Resolution skills course is designed to equip business teams and individuals, with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.

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Business Writing Skills

This has proved to be a powerful course with a multitude of little tips and tricks to make business communication more potent.
At last – someone to help you ensure that you sound professional and business-like, yet approachable – and understood. Sounds like a tall order? Learn how to gather, select, sequence and lay out information to create maximum impact.

Ease into EQ

Being able to use your emotions intelligently at work is based on understanding yourself, and the people you come into contact with, in terms of what drives them to act as they do. Be motivated to handle people and situations better, as you become more adept at handling your own emotions and reactions.

Reception and Telephone Skills

Imagine what it would do for your company’s image if your receptionists greeted visitors and callers by name, made difficult customers smile, could answer any query and find anything?
The face, and voice, of your company is created by the frontline staff who deal with customers and clients on a day to day basis. They have a vital role to play in creating and maintaining the right impression for your business.

Telephone Skills

The impression created by anyone who handles incoming or outgoing calls has a lasting impact on clients, suppliers and any other role players in business.

This programme is aimed at providing employees who communicate via the telephone, with the appropriate telephone skills to create a positive first impression.

Public Speaking

This course will help you to recognise that speaking in front of others is an acquired skill and that being nervous is part of the deal! Participate in the team fear factor challenge and learn how to make those butterflies fly in formation.

Feel more equipped to confidently present your ideas effectively, professionally and convincingly by making use of the ‘4 P’s of public speaking.’ Work with your strengths to create your own unique speaking style.

Outlook Basics

Gain a better understanding of the power of Microsoft Outlook. Confidently send and receive messages, and learn how to manage your outgoing and incoming mail with brilliant tools like voting buttons, delay send and changing the importance of a message. Learn how to send and save attachments.
Create multiple automatic signatures and set up the Out of Office assistant for when you are not available to respond to mail yourself. Organise your mailbox using colour co-ordination, deleting extraneous information or by creating customised folders to store important details.

Office Administration

This highly practical programme will help you gain the skills and techniques needed to excel as an Administrator, by developing the knowledge, skills and behaviours required to successfully work in a business environment.

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za / download the Mobile App on Google Play

Confidence & Assertiveness

“Say what you mean, mean what you say, stand up for yourself and communicate in a clear, respectful way!”

 

The Confidence and Assertiveness Skills programme is designed to increase your confidence by letting go of the past and focusing on what you want.  Confidence is a state of mind and incorporates your physiology, voice tonality and words you speak.  Being assertive is about knowing what you want to achieve – what is negotiable and what is non-negotiable.  This workshop will challenge you, your beliefs, your values and your attitude. 

Telephone Skills

COURSE OVERVIEW

The telephone contributes to quick and cost-effective business communication, but this dynamic instrument can only be a tool to enhance business opportunities once we know how to use it effectively. In most cases, the telephone is the first contact customers have with your organisation and the way in which you apply your telephone skills can make or break the corporate image.

Minute Taking for Meetings

Accredited and Aligned to SAQA’s Unit Standard ID 13934, NQF Level 3, Credits 4

The Minute Taking for Meetings workshop has been developed to prepare office professionals with the skills they need to be effective in running meetings and keeping accurate minutes.

References

“I had a wonderful experience and learnt a lot. The facilitator is excellent in what she does. Keep it up!” — Mandisa Zondi (NBCRFI)

“Everything was perfect” — Cebisile Zikalala (SEDA)

Professional Report Writing

Accredited and Aligned to SAQA’s Unit Standard 110023, NQF Level 4, Credits 6

The course will benefit office professionals who are responsible for developing and presenting information in report format.

References

“I was so impressed with the facilitator’s patience and interpersonal skills. She was well organized and gave a perfect presentation” ~ Yuletide Nkuna (Khuthele Projects)

“Very Interesting, I’ll recommend the course to everyone” ~ Freda Ndaba (National Prosecuting Authority)

Write Rivetting reports

People who are able to put together clear, concise and objective reports are in great demand in most companies. But report writing is an acquired skill…so join us and find out how to cut through a mass of details and opinions, and offer simple, practical suggestions or solutions everybody can understand.

Learn to ask the right questions before you begin your research; What are my readers expecting? What should I focus on? How do I ensure that my sources are factual and reliable?

Creating Customised Charts

They say that a picture is worth a thousand words; we think that an Excel chart can do just that for your reports and business presentations! Join us for just half a day and learn how to make your point visually by polishing your Excel 2007, 2010 and 2013 graph expertise.

Ensure that you:
- Convey your message with instant impact...without the need for all those words
- Pull data from numerous locations
- Customise your formatting with dramatically enhanced quality and flexibility

Outlook as an Organisational Tool

This course in Microsoft Outlook takes you a few steps further than just sending and receiving mail - it explores all the fantastic features that Outlook has to offer to organise and streamline your work day.
Find out how to customize Outlook to suit your needs, deal with your correspondence more efficiently and create and track progress on your To-Do list. Maximise the power of team work by scheduling meetings, delegating tasks and accessing shared information effortlessly.
It is quite an eye opener as to how powerful Outlook really is!

PowerPoint Basic-Intermediate (2016/2013/2010)

Create brilliant, exciting presentations that are bound to keep others riveted to their seats! Enjoy hands-on learning as you input data into a slideshow using the innovative tools used in PowerPoint.Insert shapes, pictures, Smart Art graphics and charts. Use the design themes to create a backdrop to your content, as well as tone and atmosphere. Animate text, graphics and pictures within slides for emphasis, and consistent transitions to move from one slide to the next.

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