Secretarial & Admin Training

Administrative Assistant Fundamentals

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You'll become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

Essential skills for PAs

A must for any PA, this course will help you understand the importance of communication etiquette be it face –to-face, over the telephone or via e-mail. You will learn how to compile meeting agendas and minutes with confidence. And most importantly manage your time more effectively & efficiently.

Emotional Intelligence

Aligned to Unit Standard - 252031

This workshop is designed to help people understand what emotional intelligence is and how one can benefit when one has a high EQ. In understand ourselves, we are better able to set goals and become more effective in the workplace.

What is Emotional Intelligence

Chairing and Managing Meetings - Accredited

1 Day

Structured meetings are critical for communication and obtaining the best possible solutions to issues and opportunities, yet, many business meetings are poorly prepared and managed. Discussions and progress reporting keep people focused and committed to meeting deliverables. Organisations that encourage healthy debate in an open and trusting environment are most successful in the business world

Programme in Office Management for Administrators and Executive Assistants

The Programme in Office Management for Administrators and Executive Assistants will provide you with the requisite advanced skills in your secretarial role to perform your daily responsibilities more effectively. The programme will assist you in developing capabilities to work well under pressure, successfully multitask and effectively coordinate tasks in a fast-paced work environment.


ExecuTrain has been an industry-leading business training provider for over 30 years, delivering training based on each organisation’s specific business needs. ExecuTrain provides personal and professional development for companies large and small through the assessment, design and delivery of individualised learning. Our comprehensive, customer-focused solutions include instructor-led training and course development on both business skills and software applications.

Business Administration -23833

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 3.

Front-Desk Reception

The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or electronically. This practical workshop will enable participants to project a positive professional attitude towards customers by understanding their role, being pro-active, building customer loyalty, exchanging information, listening actively and dealing with complaints and conflict effectively.

Office Administration & Reception

Today’s organisations have to meet ever-increasing demands and expectations. In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in their roles. This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference to both internal and external customers.


The National Certificate (Vocational) Office Administration gives Grade 9 learners a Vocational alternative to an academic Grade 10-12 by offering industry-focused training on the NQF Levels 2-4. These qualifications are designed to provide both the theory and practice. The practical component of study may be offered in a real workplace environment or in a simulated workplace environment. It will provide students with an opportunity to experience real work situations during the period of study.

Career Options

What will I be qualified as once I’ve completed this course?


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