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Supervisor & Junior Management

Customer Service Training - Management Level - Durban

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Port Elizabeth

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Johannesburg

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Durban

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Cape Town

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Contract Drafting

Contracts are an inevitable part of commercial activity. Legal relationships are important in various sectors such as the construction industry, employer and employee relationships, purchase and sale transactions, credit agreements, etc. The way in a which a contract is drafted and interpreted plays a huge role in the execution of the obligations it contains. A deficiently drafted contract has serious consequences for parties to the contract and will generally result in material financial loss.

Total Quality Management

In today’s world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement Total Quality Management (TQM) are becoming indispensable assets to any organisation. The Total Quality Management short course will expose you to contemporary knowledge and techniques that will enable you to articulate and implement quality improvement processes in the workplace that are in line with the TQM philosophy.

Programme in Maintenance Management

The Programme in Maintenance Management (PMM) provides professionals involved in the maintenance of technical assets with the knowledge and skills set to manage resources and processes more effectively. The programme focuses on topics of condition-based maintenance, managing maintenance workers, managing finances in maintenance, managing maintenance information, maintenance improvement and strategy and risk management.

Programme in Asset and Maintenance Management

The Programme in Asset and Maintenance Management (PAMM) provides you with an integrated and comprehensive training intervention in the complementary disciplines that direct the management and maintenance of physical assets. The programme provides you with a better awareness and tools to shape collaborative efforts that are required to effectively manage and maintain assets across a wide range of technical, engineering, finance, logistics, communications and other functions.

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