Training Courses

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Virtual Training

 

POP Training and Consulting now offers customised Remote / Virtual Training for your employees, wherever they are in South Africa... or the world.

Call Centre agents can operate in either inbound or outbound call centres. Inbound call centres primarily
receive calls from clients and consumers. Large stores and businesses often have inbound call centres
dedicated to addressing the needs of their clientele. In these call centres, agents will generally be expected to handle customer queries and complaints.

There is a strong emphasis on providing customer care and problem solving. Agents need to be
sensitive and knowledgeable about business products and services in order to effectively assist
customers.

The objective of this programme is to increase the efficiency of cleaning staff and tea ladies within a corporate environment, thus ensuring productivity and less frustration.

Expected Outcome: A neater and cleaner office environment will ensure that customers see a well organised environment, creating an image of competence and professionalism. Learners will feel valued and appreciated due to the fact that management invested in their education. This will lead to a high level productivity and motivation amongst cleaning staff.

This is a programme that is aligned to Unit Standards and is designed to equip Sales Reps, Sales Managers, Sales Team Leaders and Key Account Managers with the necessary knowledge, skills and field applications to produce quality sales performance and to grow the financial value of their company.

Please contact Lerato Maluleka, on +27(0)11 431 1504/5/6 or at [email protected], for more information and costs!

This course provides foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings.

You will begin by learning about cloud fundamentals, including an overview of cloud computing and specifically Microsoft cloud services.

You will be introduced to Microsoft Azure, and you will examine the differences between Microsoft 365 and Office 365.

Course Objectives

This course will ensure that you understand stress in the workplace and equip you with strategies to deal with stress

What is Stress?

An individuals adaptive response to stimuli that places excessive psychological or physical demands on that individual

Impact on The Workplace

• Reduced Performance
• Higher Absenteeism & Turnover
• Lower Motivation & Satisfaction Amongst Staff
• Burnout of Staff

Negative Impact

This is a practical, hands-on Management Course that all managers must attend! Designed to cover various key management challenges in-depth, this course will provide you with the support you need to excel as a leader.

COURSE OUTCOMESFirst Line Supervisors attending this course will demonstrate an understanding of and ability to:Take personal accountability for own roleAct decisively and with integrity in conflict situationsAct assertively and confidently in all situationsConduct a behaviour self-assessmentLearning Unit 1: AccountabilitySupervisor role bigger pictureCompany risks related to manpowerSupervisor authority & rights & valuesFactors affecting accountability acceptanceSupervisor work knowledge (Procedures & working conditions)Supervisor self-esteemSupervisor emotionsEmpowering selfLe

In the realm of commercial law the ability to craft precise airtight agreements is a cornerstone of success. Elevate your contract drafting skills with this Commercial Contract Drafting Masterclass.

Through a blend of engaging lectures, practical exercises, and real-world case studies, you'll learn the art and science of commercial contract drafting. Explore advanced techniques, best practices, and legal nuances that distinguish exceptional contract draftsmanship.

Join us for a six-hour course, held over three days.

Overview
Fact: 91% of people are afraid to make a presentation in front of others. These people spend hours worrying and struggling if asked to make a presentation.

A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.

Adam Fidler is one of Europe's most experienced Board-Level Personal Assistants and is the PR Officer for EUMA -The "European Management Assistants Association".

Adam has developed a two day "Masterclass" which is delivered to secretaries and PA's Internationally. This course takes PA's and senior secretaries, who want to be the best in their field, to the top of the tree in terms of delivering the highest level of support to Senior Managers, Directors, CEO's and Chairmen.

Business today depends on several aspects of information technology.  It’s almost impossible to get ahead without computer skills.  If you have a wide range of these skills you’ll be highly employable, in a multitude of positions, in any business. 

KBD- Keyboard Skills

Transformational Leadership Training - including Managing Change

This Transformational Leadership Training - which we run publicly and in-house throughout South Africa - is designed for managers and management teams, to lay the foundation for building a high performance organisation and high performance teams.

Suitable for:   Managers and Management Teams

This webinar covers an overview of the practice of investigations in the U.S. and discusses applicability to South Africa.

Tokiso has performed workplace investigations throughout South Africa, and our investigators at Oppenheimer Investigations Group have performed numerous investigations and have trained hundreds of EEO investigators at organisations throughout California.

Join us for a webinar to learn more about workplace investigations

When?

19 March 2024, 17:00 to 19:00 SAST

Aim: This unit standard is intended for Management and staff who are responsible for supervising and implementing stock loss prevention plans in a wholesale/retail outlet within the provided broad guidelines or parameters. Content: What is shrinkage?

Online Training Courses
- also available as in-house and public training

Virtual Training

Aim: The purpose of this workshop is to explain and demonstrate the importance of establishing an ethical culture in the workplace. Content: What are Ethics? Identifying Core Business Areas, Identifying Ethical and Unethical Conduct, Culture Creation, Follow Up and Reinforce. Outcome: At the end of this workshop delegates will have an understanding of the importance of good ethical conduct in the workplace as well as possessing the knowledge of how to implement a Code of Ethics. Aligned to SAQA US ID 116484 L5 C6 Evaluate a specified code of ethics and/or code of conduct

Problem Solving and Decision Making

“We cannot solve our problems with the same thinking we used when we created them”

Albert Einstein 

Change your attitude towards conflict and learn useful strategies for resolving conflict in this interactive twelve-hour course.

This Strategic Thinking Training - including Scenario Planning Training and Managing Change - which is offered throughout South Africa - is designed to assist managers and management teams with methodologies, tools and templates for effective strategic planning, as well as methodologies, tools and templates for the key change management processes that will need to be applied for effective implementation.  This training programme will equip managers to:

The purpose of this programme is to provide learners with a fundamental understanding of the essential ergonomic components in order to ensure work is executed in a safe manner.

E-Learning Option Available

COURSE OBJECTIVES

This course is designed to help delegates develop effective and polished interpersonal skills. It helps the delegate develop the skills required of liaising and networking with stakeholders. It helps delegates develop the skills which enable them to establish effective relationships. It also focuses on minimizing interpersonal conflict. Lastly it enables delegates to develop effective teams.

The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions.

The qualifying learner will have access to opportunities for further development and training in specialized areas of Wholesale and Retail, such as: 

  • Operations
  • Administration
  • Merchandising
  • Stock control – specialized area
  • Customer service
  • Visual display merchandising
  • Help desk operations

Outcome1: Occupational Learning

Outcome 2: W&R Concepts

The pace of business today, along with fierce competition and economic pressure means quality decisions need to be made quickly.For an organisation to stay ahead of the pack, it needs Managers who are able to generate rapid and viable solutions to business problems.By attending the practical 2 day business problem solving and decision making course, you will learn how to use established problem solving methodologies to ask the right questions at the right time, thinking and reacting quickly, intelligently, and systematically get to the best solution to any business problem you are faced wit

Leadership - Motivating and Developing Teams

“Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence” - Sheryl Sandberg

Pre-requirements:
National Certificate: Bookkeeping (previous 4 modules)
English proficiency
Grade 11 or equivalent

Description:

A senior bookkeeper is responsible to complete monthly & annual bookkeeping, asset disposal, year-end adjustments, analysis of financial statements, understanding of cash flow and complete basic management accounts.

Available as a learnership

Subjects:

Financial Statements

Aim The aim of this course is for delegates to be able to receive stock in a wholesale/retail organisation, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being received and dispatched.

Online Training Courses
- also available as in-house and public training

Virtual Training

Shop Stewards have a tough challenge – often caught between the demands of the workers on the one hand and the expectations of management on the other.

Without training, unnecessary conflict is inevitable.

Therefore we offer the following training programmes for Shop Stewards:

This Team Building Training (Aligned to Unit Standard 252037: NQF level 5: 6 credits) - which is offered throughout South Africa - is designed to include all team members and team leaders, so that everyone in the team:

Competency-based Selection and Interviewing Skills Training

Competency-based Selection and Interviewing Skills Training

Government procurement accounts for a substantial part of the global economy and is therefore closely regulated in law to prevent fraud, waste, corruption or local protectionism.

This field of law called public procurement regulation is internationally one of the fastest growing areas of legal interest both in practice and academia.

Join us for a twenty-four-hour course, held over six days. 

28 to 30 May and 4 and 6 June 2024 (Tuesdays to Thursdays), 8:00 to 12:00 SAST

Change Management - Implementation

“To survive and succeed, every organisation will have to turn itself into a change agent. 

The most effective way to manage change is to create it.” -Peter Drucker

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

Description

In today’s society, we are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. This course will give you the ability to clearly reason through problems and to present arguments in a logical, compelling way.

Objectives

Many people fear the prospect of making a presentation in front of a group.  However, being able to persuade others by means of a presentation is one of the skills business people need to develop.  This course concentrates on practically developing an individual's ability to make effective business presentations.

Programme Modules Includes:

(1) Emotional Intelligence (2) Stress Management (3) Conflict Management (4) Effectively Assertive (5) Effective Communication and Interpersonal Skills (6) Business Etiquette and Ethics (7) Time Management (8) Professional Business Writing 

In-Class and Virtual Options Available

Diversity Training for Managers and EE Committees

Manage Diversity and Build a High-Performance Organisation

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Stress is unfortunately an inescapable reality. The current workplace environment has become the ideal breeding ground for stress and stress related illnesses. If left unaddressed, stress inevitably leads to a decline in productivity, increased management pressures and higher absenteeism rates.

Course Content: The important role that customers play, Why are clients normally difficult? What do clients want when they speak of service and client care? What is considered courteous behaviour/good telephone etiquette and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do you calm a client down (4 techniques)? How do we overcome language barriers?

Pre-Requirements:
A learner should have a minimum AET Level 3 competency in English

Description:

The curriculum framework for Foundational Communication in English describes the English language skills, processes, knowledge and practices that will help people deal confidently and successfully with formal occupational training which is delivered mainly through the medium of English, and uses training materials in English.

Elements and Outcomes:

Element 1: Reading

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