Competency-based Recruitment and Selection Training

The following is a list of our Competency-based Recruitment and Selection Training courses by region:

Customer Service Training for Managers

Building a Culture of Great Customer Service

China is currently Africa's leading trade and investment partner. Knowledge of Chinese policies and law is a valuable resource for policy makers, legal professionals and business people.

Time Management Training

Including Planning and Goal Setting

The aim of this programme is to provide learners with practical coping strategies to better manage the stress in their life in order to lead a well-balanced life that will enable them to reach their full potential.

This workshop is designed to assist the learners with the approach and skills necessary to enter competitive sales or buying orientated negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise tactics used against them and assisting them in gaining clarity on their own goals, thereby enabling better outcomes. A comprehensive approach to negotiation, this workshop can be presented over one days training. This workshop combines well with the presentation skills training workshop to form a two day training session.

COURSE OBJECTIVES

A comprehensive examination of the legal frameworks governing international financial institutions (IFIs) such as the African Development Bank, Bank for International Settlements, Group of 20, Financial Stability Board, International Monetary Fund, Paris Club, Trade and Development Bank, or the World Bank.

Highly successful secretaries and PAs all have some things in common. They are seen as a super valuable resource to their bosses and they continue to surprise and delight their employers with the value that they add to all those around them. While solid technical know-how is of course vital in the role, there are some very key “Softer Skills” that a great secretary needs to master in order to become a truly valuable to their organisation.

COURSE OVERVIEW AND OUTLINE

Aim: The purpose of this workshop is to explain and demonstrate the importance of establishing an ethical culture in the workplace. Content: What are Ethics? Identifying Core Business Areas, Identifying Ethical and Unethical Conduct, Culture Creation, Follow Up and Reinforce. Outcome: At the end of this workshop delegates will have an understanding of the importance of good ethical conduct in the workplace as well as possessing the knowledge of how to implement a Code of Ethics. Aligned to SAQA US ID 116484 L5 C6 Evaluate a specified code of ethics and/or code of conduct

CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. The CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. Security threats are increasing in number and severity, and the gap between the need for security professionals and qualified IT personnel is the largest of any IT specialty, according to a 2008 CompTIA study.

A one-day course to introduce you to MS Outlook

Prerequisite: Introduction to MS Office or Equivalent Prior Knowledge

COURSE CONTENTS

Overview

The purpose of this qualification is to prepare a learner to operate as a Cybersecurity Analyst. Cybersecurity Analysts apply the practice of protecting assets such as networks, computer systems and information assets from malicious attacks and threats. They assess and mitigate risks and potential intrusions and identify risks and vulnerabilities. They study existing techniques for managing security issues and maintaining the security of information and systems in the working environment, ensuring legal compliance.

This programme will get learners up to speed on writing and developing your organisation’s policies and procedures by gaining rules, strategies and guidelines that will ensure they get the results they want - well written policies and procedures that are read and understood by all.

Course Overview

Delegation is one of the hardest skills for a manager to master. However, the skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!

This learning programme - which is offered throughout South Africa - is designed to empower employees to manage stress in their personal lives and work situations, in order to improve their effectiveness and overall quality of personal and work life.

Suitable for:   All employees

Course duration:  2 days

Course content and outcomes:

Qualification ID: 57712 – NQF 4Duration: 7 x 1 Day Workshops over 12 MonthsCredits: 150This RPL (Recognition of Prior Learning) Learnership allows companies to send Supervisors, New Managers, and Junior Managers on 7 short workshops that will aid them in compiling 5 Portfolios of Evidence (PoE). Delegates will attend a series of workshops where they will be guided to complete Portfolios of Evidence based on their experience in the workplace.

This half day workshop gives guidelines on how to manage sexual harassment complaints and gender ethics within the workplace, understanding the causes and consequences to individual and company, the potential resolutions and cures. Sexual Harassment law suits are costly and organisations that have regular awareness training are less likely to be in a position of having to defend their actions and decisions. This course will benefit all staff.

Competency-based Recruitment and SelectionTraining

Adam Fidler is one of Europe's most experienced Board-Level Personal Assistants and is the PR Officer for EUMA -The "European Management Assistants Association".

Adam has developed a two day "Masterclass" which is delivered to secretaries and PA's Internationally. This course takes PA's and senior secretaries, who want to be the best in their field, to the top of the tree in terms of delivering the highest level of support to Senior Managers, Directors, CEO's and Chairmen.

Develop the fundamental skills required for effective and professional business communication both verbal and written.

HOW YOU WILL BENEFIT

As part of our Advanced Excel training you will gain the necessary knowledge required for the efficient of the tools and other exciting extras which this outstanding software has to offer; and so ensure your optimum use of Excel.

Assertiveness Training /
Emotional Intelligence Training

The following is a list of our Assertiveness Training courses run in South Africa. Please click on the Assertiveness Training course for your region.

Conflict Resolution Training

The following is a list of our Conflict Resolution training and Conflict Management training programmes run throughout South Africa:

Change Management Training

Learn to navigate the intricacies of the Protection of Personal Information (POPI) Act in the context of home owners associations and sectional title schemes with this engaging short course. You will be equipped with essential principles and practical insights to confidently implement the POPI Act within community schemes – fostering a compliant, secure and privacy-conscious environment.

When and where?

14 March 2024, 9:00 to 11:00 SAST

This course will be held remotely, most likely on Zoom.

Simply being able to implement processes and procedures is not enough in business today.  A person’s ability to interact with others, build relationships and respond appropriately to different situations is what will ensure success and respect in today’s business world.

Please have a look at the below YouTube videos, which gives a detailed description of this programme and outcomesSupervisory Toolkit Improving team performance  - Manufacturinghttps://www.youtube.com/watch?v=BsvXUBRQIE8&t=20s PURPOSEThis action-packed 3-day simulation is aimed at anyone occupying a management position and includes those in a services function.

"Productivity is never an accident.  It is always the result of a commitment to excellence, intelligent planning, and focused effort" – Paul J. Meyer

A warranty is a promise that a particular statement made is true at the date of the contract. A breach of warranty gives rise to a claim for breach of contract – the main remedy being an award of damages. A representation, like a warranty, is a statement of fact but is one which is made during contractual negotiations in order to induce another party to enter into a contract.

Join us for a two-hour webinar in which we will take a closer look at these terms and their implications.

Course Overview

Fact: It’s no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood.

The back-slapping sleazy, joke-telling huckster has disappeared and in his place is a new generation of sales professionals—highly trained and groomed, with the characteristics of honesty, trustworthiness, and competence.

Conflict Resolution Training

Workplace Leadership for Win-Win Relations

Aim: To explain and demonstrate the need for the incorporation of “Generation Y” or the Milennials into the workforce from a leadership perspective. Assisting leaders with understanding the youth and how to harness this generation’s strengths. This is a must do workshop for all leaders if we wish to build a sustainable future for South Africa. Content: Recognising Generational Differences; Recognising Current Generation Y Strengths; Recognising Current Generation Y Challenges; How to Motivate Generation Y; How to Tap Into Generation Y Energy.

Emotional Intelligence Training

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The following is a list of our Emotional Intelligence Training courses by region:

Conflict Management Training

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team - s leadership position.

Contact Centre Training

- Including Telephone Etiquette Training -

Chairing Disciplinary Hearings Training

Employment Equity Training

The role as Office Administrator is to help ensure the smooth running of the office & you will need some specific skills and experience to get into the job and it doesn't matter what age or stage of career you're at. You will be exposed to business communication; basic bookkeeping up to trial balance; basic knowledge of cost and management accounting and computing; show proficiency in basic marketing and public relations; business law and administrative practice

Employment Equity Training

The perfect course for all client facing staff and employees dealing with people needing to have a professional business approach and etiquette.

• Understanding Customer Service
• Focusing on the Customer
• Handling Complaints
• Delivering Excellent Customer Service on the Telephone
• Coping with Stress
• Going the Extra Mile!

The course is adaptable to all levels of staff - Different dates and venues available - On-site training optional. Course presented nationwide!

US Aligned: 7789 NQF: 4 CREDITS: 8

This module covers the coding features, the reference tab, regular expressions cascading style sheets, the CSS style panel, the behavior panel and more.