CBM Training - Telephone Etiquette and Frontline Reception Skills

A friendly and professional receptionist can immediately create an impression in the caller’s mind of an efficient, customer service oriented and professional company.This essential 1 day telephone etiquette workshop, which also addresses image, dress and deportment, is the perfect training tool for those companies who value their corporate image, and recognise that a future client or customer’s first impression of a company starts with the receptionist or person who answers the telephone.Key benefits of attending this course:* Impressing and building a relationship with clients by creating the best first Impression and delivering great customer service over the phone* Developing a professional telephone voice through a simple 5 step process* Identifying and eliminate any bad habits that may irritate or annoy clients by analysing your current telephone style* Understanding and applying emotional intelligence (EQ) when dealing with different personality types face-to-face and on the phone so that you don't offend clients unintentionally* Learning how to handle multiple calls and deal with impatient people without becoming stressed or intolerant* Applying practical tips and techniques that will avoid infuriating callers when putting callers on hold or screening calls for a manager* Developing a professional image by understanding how to interact face-to-face with clients  This course is available as both a blended training option (online) and classroom training option. The price varies dependent on the training option chosen:Classroom – R 3 795 Ex VATBlended – R 3 195 Ex VAT Please feel free to contact us for more information or to enquire about possible course dates.