Frequently Asked Questions
We have some frequently asked questions. We hope these will answer any questions you may have.
Covid-19
- What is considered an essential product? (Level 1 and 2)
- What is considered an essential product? (Level 3)
- What is considered an essential product? (Level 4)
- What is considered an essential product? (Level 5)
- What are the new rules and restrictions under level 4?
- When should I throw the mask away?
- Can an N95 mask be reused?
- Should I wash an N95 or KN95 mask?
- How should I store an KN95 mask between uses?
- For how long can I wear the same N95 mask?
- How can I tell the difference between a real and fake N95 mask?
- Is there a right way to wear a N95 mask?
- Are smokers and tobacco users at higher risk of COVID-19 infection?
- Returning to work? Do you know the workplace requirements
- Are labour centres open during lockdown?
- I have been receiving benefits prior to the lockdown, will this affect the payments?
- What should I do if my employer forces me to take unpaid leave?
- For how long will I be receiving this benefit?
- Who will the TERS money be paid to?
- Will the UIF cope with all the new applications?
- Will non-declared employees receive benefits?
- How long will it take to process my TERS application?
- Do informal businesses like spaza shops, hair saloons qualify for the fund?
- Do employers who are not registered with UIF qualify for the relief benefit?
- How will social distancing work in schools
- How to use a cloth face mask
- Why use fabric face mask
- Should everyone wear cloth mask in public?
- I'm a business owner - can I apply for debt relief on behalf of my employees?
- Who qualifies for the Covid19 relief benefits?
- What are the requirements returning to work?
- What resources are available to school students during the lockdown?
- What is the penalty for spreading fake news?
- What do the lockdown levels mean?
- Is COVID-19 exposing corrupt public servants
- Do you qualify for Social Relief of Distress
- How do I apply for a food parcel during lockdown?
- How to apply for Social Relief grant
- Who can apply for the Social Relief of Distress grant
- How can I keep my house virus-free?
- What support is available to small businesses during lockdown?
- What if my driver's license expires during the lockdown?
- Do smokers suffer more with Covid-19?
- Kan my troeteldiere die virus oordra
- Can I contract COVID-19 from my cat or dog?
- What is the difference between a surgical mask, an N95 respirator, and a cloth mask?
- Will a face mask prevent COVID-19 infection?
- Is the Coronavirus airborne?
- Will antibiotics help to treat COVID-19?
- What is self-isolation?
- Can small businesses apply for debt relief during the lockdown?
- Who is considered a high risk patient?
- Can I be infected by handling a package from China?
- Wat moet ek weet van COVID-19 om myself te beskerm? (Afrikaans)
- How many people can travel together in a vehicle?
- What will happen if I break the rules of the lockdown?
- Who should be tested for the Coronavirus?
- Where can I go to be tested for COVID-19?
- Essential lockdown contacts
- When are we allowed to leave the house?
- Can I attend someone's funeral during the lockdown?
- How long can the Coronavirus survive on surfaces?
- How can I prevent COVID-19 infection?
- What is considered an essential service?
- What are the restrictions of movement during lockdown?
- What are the differences between a cold, the flu and COVID-19?
Covid-19 Myths
- MYTH: I can use an UV lamp to kill the virus
- MYTH: Using a hand dryer will kill the virus
- MYTH: Covid-19 can be transmitted through mosquito bites.
- MYTH: The virus cannot survive on surfaces.
- MYTH: If I avoid direct contact with other people, I won’t contract the virus.
- MYTH: Infected people are easy to spot because they show symptoms.
- MYTH: Thermal scanners can detect the virus
- MYTH: Antibiotics can be used to treat Covid-19
- MYTH: You must be in contact with someone for at least 10 minutes to catch the virus
- MYTH: You can prevent infection by gargling bleach
- MYTH: Drinking lots of hot drinks stop Covid-19.
- MYTH: Taking a hot bath will prevent infection
- MYTH: Covid-19 cannot survive in warm weather.
- MYTH: Covid-19 was caused by and spread by way of 5G mobile networks.
- MYTH: Spraying my body with chlorine or rinsing my nose with salt water can cure Covid-19.
- MYTH: Eating garlic can help prevent infection
- MYTH: A Covid-19 vaccine is already available
- MYTH: The flu vaccine is effective against Covid-19
- MYTH: Covid-19 only infects certain groups of people.
- MYTH: Contracting Covid-19 is a death sentence.
