Conflict, Stress and Change Training
Training Courses
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Facilitate Learning (15 credits)
Sustain oral interaction across a wide range of contexts & critically evaluate spoken texts, ID 115789
Facilitate learning using a variety of given methodologies, ID 117871
This module covers working with existing database, back-up and restore database,editing tables,finding specific records, the simple query wizard, and more.
This Shop Steward Training - which we offer throughout South Africa - ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties.
Course duration: 3 days
Course content and outcomes:
Through this Shop Stewards Training course, delegates will learn:
Initiating Disciplinary Hearings Training and Managing Discipline Training
This Initiating Disciplinary Hearings Training and Managing Discipline Training programme is designed for Supervisors and Middle Managers who are:
This course aligns customer-centric service levels expected of staff, with organisational values and aspirations.
"Customers are the lifeblood of an organisation. Organisations that nurture and respect these relationships serve the needs of their customers, which leads to long-term relationships that benefit both parties"
WHO SHOULD ATTEND
Aim: The purpose of this workshop is to explain and demonstrate the importance of establishing an ethical culture in the workplace. Content: What are Ethics? Identifying Core Business Areas, Identifying Ethical and Unethical Conduct, Culture Creation, Follow Up and Reinforce. Outcome: At the end of this workshop delegates will have an understanding of the importance of good ethical conduct in the workplace as well as possessing the knowledge of how to implement a Code of Ethics. Aligned to SAQA US ID 116484 L5 C6 Evaluate a specified code of ethics and/or code of conduct
Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable.
The Supervisor (Management) training programme is aimed at providing appropriate theoretical and practical training interventions to enable individuals to effectively execute the role of supervisor within an organisation
The financial department is the heart of any business. In order for an organisation to remain healthy, this department needs to function effectively. A key member of this department is the Accounts Assistant. It is their job to provide administrative support and base data to their managers, enabling them to spend more time using that data to make complex decisions.
This intensive 2 day programme will provide Accounts Assistants with a range of tools to add massive value to their departments as they become more and more responsible, independent, precise, and business minded.
Power tips assist learners to handle real-life situations and develop first-class Travel Management skills that will improve efficiency and results.
With the world changing as fast as it is – industries rising, involving and crashing; more efficient, effective working environments; globalisation interconnecting us all - how do we best ensure new recruits are prepared for the world of work ?
Topics Include: (1) Business Etiquette and Protocol (2) Effective Communication Skills (3) Effective Planning and Time Management (4) Customer Service Excellence (5) Professional Business Writing Principles (6) Business Presentation Skills (7) Introduction to Project Management.
Conflict, Stress and Change Training
Management Training
We offer 18 different Management Training courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth.
Course Objectives
This course will ensure that you understand stress in the workplace and equip you with strategies to deal with stress
What is Stress?
An individuals adaptive response to stimuli that places excessive psychological or physical demands on that individual
Impact on The Workplace
• Reduced Performance
• Higher Absenteeism & Turnover
• Lower Motivation & Satisfaction Amongst Staff
• Burnout of Staff
Negative Impact
Course Lessons
Lesson 1: Introduction In order to effectively master behaviour management it's important to know what it is exactly.
This first lesson explains what is meant by "behaviour management," as well as how to effectively begin using it.
Lesson 2: Behavior Management Strategies for Managers
This lesson of behavior management focuses on the management roles..
Concepts like reinforcement, bribery, and misbehaviour are addressed.
Lesson 3: Managing Challenging Behavior in the Workplace
This training can be delivered either via contact sessions or elearningContact Sessions: 3 contact days with minimum 6 weeks to complete an assignment.Distance/E-learn Sessions: Minimum one learning unit a week which adds up to a total of 10 weeks including the assignment.Unit Standard: 11911 - Manage Individual Careers. NQF Level 5. Credits: 5Description: Good mentors transform lives.
Pre-requirements:
English proficiency
Grade 11, NQF L3 or an equivalent
Description:
A small business financial manager is able to manage the finances of a small or medium-sized business, using basic skills in accounting, reporting, and finance and costing. Read & understand business financial documentation in order to ask bookkeepers the right questions to keep business on track.
Available as a learnership
Modules:
ENT1 – Entrepreneurship 1
BKTB – Bookkeeping to Trial Balance
BUSL – Business Literacy
Pre-Requirement
English Proficiency
Programme Duration:
Online Option: 3x 4-hour MS Teams Sessions, with pre-work between sessions (over a 5-day period)
Contact Option: 3x full days
Assessment:
2 assessment options, please refer to the attached information sheet for more detail
The executive personal assistant is the pinnacle of the administrative support profession. Those that achieve the position need to be highly efficient, always get things done in a timeous and professional manner, assisting the boss in the utmost proficient way possible while remaining organised under pressure.
This half day workshop gives guidelines on how to manage sexual harassment complaints and gender ethics within the workplace, understanding the causes and consequences to individual and company, the potential resolutions and cures. Sexual Harassment law suits are costly and organisations that have regular awareness training are less likely to be in a position of having to defend their actions and decisions. This course will benefit all staff.
Customer Service Training
Including Telephone Etiquette Training
This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.
The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes. A comprehensive approach to debt collection, this workshop can be presented over two days of training.
Customer Service and Sales Training
Course Objectives:
Business etiquette is a set of standards on how to conduct yourself around colleagues, potential business partners and clients.
Adhering to a strong set of etiquette rules will ensure that your company maintains a strong reputation externally and it also minimises the possibility of conflict internally.
This course will discuss the various methods and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will also show how to access and process data from a range of data sources including both relational and non-relational data.
Communication is vital to business success as people produce their best work when they communicate confidently and assertively with their customers, colleagues, superiors and staff.
Learning to be assertive and self confident is probably the single best way to become more productive and ultimately more respected at work. People take you more seriously, you get more done and you stand a better chance of being promoted.
Shop Stewards have a tough challenge – often caught between the demands of the workers on the one hand and the expectations of management on the other.
Without training, unnecessary conflict is inevitable.
Therefore we offer the following training programmes for Shop Stewards:
This learning programme - which is offered throughout South Africa - is designed to empower employees to manage stress in their personal lives and work situations, in order to improve their effectiveness and overall quality of personal and work life.
Suitable for: All employees
Course duration: 2 days
Course content and outcomes:
Pre-requirements:
National Certificate: Public Sector Accounting (previous 4 modules)
English proficiency
Grade 11, NQF 3 or equivalent
No prior accounting knowledge needed
Available as a learnership
Description:
A Public Accounts Administrator is responsible to administer public accounts & help improve public sector financial management by adding value, efficiency and productivity to government departments.
Modules:
FNST – Financial Statements
Diversity Training for Managers and EE Committees
Manage Diversity and Build a High-Performance Organisation
Managing Diversity Training" width="276" height="186" />
Have you ever wondered why lawyers communicate the way they do? Are you sold on the idea that it doesn’t have to be that way? That you can write both clearly and be legally compliant? If you are ready to make a real change to the way you and your company or firm communicates, then this is the course for you.
These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing.
To negotiate successfully, the initial planning and research work has to be excellent. After this has been completed, a simple, effective process must be followed in order to achieve set objectives and goals.
Skills Development Training
- Employment Equity Committee Training -
Employee Onboarding Training
100-day Employee Onboarding, Orientation and Induction Design Training
Ask your customers to be part of the solution, and don’t view them as part of the problem.” - Alan Weiss
The two most commonly stated reasons given by customers for changing suppliers are:
This module covers determining graphic type and resolution, working with selections, exploring image modes and colour adjustments and more.
Time Management Training
Including Planning and Goal Setting
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