The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes. A comprehensive approach to debt collection, this workshop can be presented over two days of training.

Are you losing a vast amount of time and money due to the frustration of formatting in MS Word?

This course covers the essential Microsoft Word skills that legal professionals are expected to have. Recapping on the basics and going into advanced tools, this training provides legal professionals who are in search of productivity gains while drafting high quality legal documents with the necessary skill set.

Join us for a ten-hour course, held over five days.

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

A team’s success (or failure) rests squarely on the shoulders of its management. When a football team fails to perform, it is always the coach that gets the blame. The same is true for managers. Your team needs to be 100% behind you in order for them (and for you) to excel.

Competency-based Selection and Interviewing Skills Training

Coach and Mentor Learners (Coaching & mentoring training)

Duration: 3 days

Purpose

This programme enables learners to identify learners’ needs, to draw up a development plan for learners, to provide learners with support in assessments and also in evaluating their own performance. This is also a must for anyone involved in the reporting and recording of learner progress and achievements. During this programme, we compile learning pathways, individual development plans and action plans.

Unit Standards

Eight legal essentials. Zero surprises.

Chinese firms entering South Africa need more than general Africa theory — they need a sharper route to confident, compliant decisions. The Standard 8 equips senior executives with practical tools on company law, B-BBEE, tax, labour, immigration, licensing, dispute resolution and constitutional compliance. Participants leave with a South Africa entry checklist, a B-BBEE decision tree, a labour and immigration red-flag sheet and a dispute-prevention roadmap — reducing costly non-compliance from day one.

Government procurement accounts for a substantial part of the global economy and is therefore closely regulated in law to prevent fraud, waste, corruption or local protectionism.

Emotional Intelligence Training

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Time Management Training

Including Planning and Goal Setting

Organizations the world over rely on information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft Office Excel 2019 can help. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction.

This course teaches developers how to create end-to-end solutions in Microsoft Azure.

Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities.

Skills Development Training

- Employment Equity Committee Training -

COURSE OBJECTIVES

Conflict, Stress and Change Training

COURSE OBJECTIVES

Competition law is a niche area of law that impacts firms, their employees, customers, and consumers. The Competition Act No 89 of 1998 aims to protect and promote competition in markets, while ensuring transformation. It is heavily influenced by economics and economists. An understanding of the subject requires an appreciation of the legislation applicable and the economic ideas that guide the application of the law.

This module covers the computer hardware, storing data, computer software, multimedia troubleshooting and more.

This programme is highly participative and designed to provide learners with the tools and resources they need to become great facilitators.

Employee Onboarding Training

100-day Employee Onboarding, Orientation and Induction Design Training

There is an obvious self-interest in being able to persuade other people to act or believe as you wish them to. It is thus worthwhile to invest the time needed to learn the skills necessary to write a persuasive proposal.

This course provides an introduction to the study of social law and labour and the distinct methodological concerns that present themselves to legal scholars in this field. In doing so, it focuses, among other things, on the challenges of comparing the social legislation of different countries, the increasing role of labour markets in the African context and beyond in relation to social policy, development and the importance of interdisciplinary and historical approaches to this multi-layered field of research.

This module covers telemarketing, the marketing function in a campaign, tracking and qualifying prospects, managing the call centre, staffing the call centre and more.

Aim: The purpose of resilience training is to equip the delegate with useful information, practical skills and tools to build resilience in a personal and professional capacity. Through this process, the delegate should be able to use these skills to build trust and create positivity within a team. Resilience training is especially helpful to teams experiencing the stress of change and is an important part of change management.

Customer Service Training for Managers

Building a Culture of Great Customer Service

This course explores today's complex corporate landscape with a deep understanding of the legal framework governing financial transctions which is indispensable for lawyers, finance professionals, and corporate decision-making. 

You will delve into intricate intersections of law and finance with this interesting course which offers a comprehensive exploration of legal considerations in corporate finance.

Pre-requirements:

English proficiency
Basic computer skills

Description:

This course is designed to provide network technicians and support staff with the foundation level skills they need to install, operate, manage, maintain, and troubleshoot a corporate network.
This course will help prepare students for the CompTIA Network+ exam N10-005.

Objectives

This course is highly interactive and requires movement and space for individuals to practice improving their confidence and ability to communicate verbally and non-verbally.  Participants will be encouraged to challenge themselves to engage in a variety of communication exercises.

Assertiveness Training

Course Overview

With a host of challenges and responsibilities to tackle, supervisors need training like never before. This workshop will help overcome many of the managerial problems that may be encountered in this position. Dealing with these problems is not easy but it does not have to lead to discouragement.

This introduction to supervisory skills course is designed to help delegates understand the skills and responsibilities that go with first line management.

The workplace is made up of individuals with their own personalities and way of seeing this world.  Those differences can be beneficial for creativity and problem solving, but they can also lead to clashes and conflict. 

Financial appreciation is essential for any person in a role that is not financially focused. This program is aimed at assisting all staff in developing their general appreciation of finance in business, developing and managing a budget, and interpreting financial statements in order to make informed business decisions.

Course Content:

Basics of Accounting
• Accounting
• Key Accounting Terms

Accounting Cycle
• Basics of the Accounting Cycle
• Analyze, Record and Post Transactions
• Trial Balance

This course aligns customer-centric service levels expected of staff, with organisational values and aspirations.

Even with the advent of computers and software packages, business people spend hours compiling reports and writing letters which are long winded, badly structured, difficult to read and muddled.  This ruins the image of an organisation, and impedes the flow of information.

Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude, Understanding People, First Impressions Last, Colours, Body Language, Communication Starts With the Ability to Listen, The Etiquette of Meeting and Greeting, The Etiquette of Telephonic Liaison, Effective Communication Skills, Exceeding Expectations, Solidifying My Role as- Director of First Impressions - , A Comprehensive List of Information for Receptionists, What Procedures Should You Have?

Estate and financial planning is not a once-off process and in most instances the scope of the planning will lie somewhere between the elementary and the comprehensive, depending on the size and the complexity of the planning that has to be done.

An estate and financial plan has to incorporate not only the needs and preferences of the estate owner, but also the existing law, tax legislation and economic factors. All these factors have a bearing on each subsequent step in the process.

Join us for an eight-hour course, held over four days.

Research by Carnegie Mellon University which took place over a 10-year period, concluded that the most important skills that differentiate between average and excellent job performance are interpersonal communication, relationship building, teamwork, networking and persuasion.

Unless you are at the point of complete business automation, people will always remain your most important asset to ensure operational efficiency and drive strategic results.

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Through this Team Building Training course,

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Companies across every industry are facing complex organisational challenges that require the rapid development of new and agile leaders. More than ever before, emerging leaders must quickly learn and deploy core management skills, develop a broad strategic perspective, take their leadership skills to the next level, and expand their professional and personal networks.

This programme is designed to help managers master core business concepts and build key skills in specific subject areas.

Minutes are a tangible record of a meeting for its participants and a source of information for members who were unable to attend. Stick to the facts, and Avoid jargon.

WHO SHOULD ATTEND

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Management Training

We offer 18 different Management Training courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth.