To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff. This workshop addresses the need for professionalism and also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.
Training Courses
Customer Service Training for Managers
Building a Culture of Great Customer Service
To negotiate successfully, the initial planning and research work has to be excellent. After this has been completed, a simple, effective process must be followed in order to achieve set objectives and goals.
Aim: To motivate and empower the learner to communicate clearly and concisely. Content: Attitude and Aptitude, Understanding People - Personality Profiling, Determining Your Personal Vision (Two Basic Emotions), Accountability - BASE and FASE, Consider Your Power, Meeting and Greeting and Cultural Awareness, Identifying the Required Skills for the Job. Outcome: At the end of this workshop the learners will have mastered the art of communicating positively and without barriers. Aligned to SAQA US ID US 246740 L4 C3 Care for customers
Customer Service Training
Including Telephone Etiquette Training
Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).
Through this Team Building Training course,
Suitable for: Managers, Supervisors and Team Leaders
Course duration: 2 days
NQF level: 5
Course content and outcomes:
Online Training Courses
- also available as in-house and public training
Online Training Courses
- also available as in-house and public training
Qualification ID: 57712 – NQF 4Duration: 7 x 1 Day Workshops over 12 MonthsCredits: 150This RPL (Recognition of Prior Learning) Learnership allows companies to send Supervisors, New Managers, and Junior Managers on 7 short workshops that will aid them in compiling 5 Portfolios of Evidence (PoE). Delegates will attend a series of workshops where they will be guided to complete Portfolios of Evidence based on their experience in the workplace.
Course Outcomes
Upon completing this course, the participants should be able to:
Animal law in practice: A legitimate way to prevent animal suffering, or a tool to justify, conceal and expand the systemic exploitation of animals?
Emotional Intelligence Training
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The following is a list of our Emotional Intelligence Training courses by region:
Effectively managing the performance of your team is a lotmore than periodically explaining goals, measuring statistics and doing annual performance evaluations or ticking boxes from time to time. It is mainly about collaboration and teamwork for mutual success.
Globalisation, digitisation and a fast-moving business environment have made change inevitable. To remain competitive and retain your most valuable clients, it is vital that your organisation is geared towards embracing and managing change.Change within any organisation is unavoidable, necessary and occurs regularly, so businesses require individuals who are capable of effectively handling change processes.
Coordinate Learning (6 credits)
Co-ordination of ETD in an Organisation, ID 15232
Coordinate Learning
6 Credits (1 Unit Standard: ID 15232)
Customer Service and Sales Training
Course Objectives:
Management Training
We offer 18 different Management Training courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth.
Description
Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP.
Objectives
This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis.
Outline
Training Management (How to manage a training department or division)
(Management Development Training Programme) (33 Credits)
Duration: 4 days
Purpose
Government procurement accounts for a substantial part of the global economy and is therefore closely regulated in law to prevent fraud, waste, corruption or local protectionism.
Managing the disciplinary process has become an integral part of every manager and supervisor’s daily function. If not done properly, the organisation could end up having to defend their actions in the CCMA or Labour Court with costly and embarrassing consequences.
Overview
The purpose of this qualification is to prepare a learner to operate as a Robotic Process Automation (RPA) Developer. The Robotic Process Automation (RPA) Developer works with other developers and solution architects to develop robotic processing automation software to emulate the business process defined by the process owner and documented by the business analysts. They configure software RPA solutions to perform automated business processes that typically interact with multiple applications and data.
Diversity in today’s workforce is the norm. Globalisation and the need for a variety of skills leads to diverse workforces across the world.
Aim: This workshop is designed to assist the delegate with Effective Service Delivery. Organisations that align their strategic vision to their client - s needs and are then adapt their operational planning accordingly are more likely to show positive results and growth. This workshop will assist the delegate with aligning the vision and approaching their tasks from a basic project management viewpoint, lending strength to the quality, cost and time approach to service delivery. Content: What is Service Delivery and why the Project Management Approach?
Competition law is a niche area of law that impacts firms, their employees, customers, and consumers. The Competition Act No 89 of 1998 aims to protect and promote competition in markets, while ensuring transformation. It is heavily influenced by economics and economists. An understanding of the subject requires an appreciation of the legislation applicable and the economic ideas that guide the application of the law.
"The goal is to turn data into information, and information into insight” - Carly Fiorino
Legal analytics plays a critical role in examining a legal professionals work - and data aids legal professionals in making strategic legal decisions.
When?
15 May 2024, 9:00 to 11:00 SAST
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!
Through this Supervisory Skills Training - which we run publicly and in-house throughout South Africa - delegates will gain a solid grounding in all the supervisory and line-management competencies (Aligned to Unit Standard 10981: NQF level 4: 12 credits).
Suitable for: Supervisors, Team Leaders, Line Managers
Course duration: 4 days
NQF level: 4
Course content and outcomes:
Understanding Venture capital financing transactions is essential for any lawyers or professionals operating in the startup ecosystem.
You will be equipped with a fundamental understanding of the legal considerations, key deal terms and structure of VC financing transactions in South Africa.
Whether you're a commercial lawyer or professional looking to broaden your skill set or learn more about South Africa’s VC market, this course will provide you with the basics to effectively navigate the legal aspects of VC financing transactions.
This six-hour remote course aims to equip participants with sufficient knowledge of the main laws and legal principles applicable to retirement funds in South Africa, and the rights and obligations of those responsible for their governance, management, regulation and supervision.
When and where?
We are pleased to present this course twice in 2025:
- 24 to 25 February 2025, 09:00 to 12:00 SAST
- 17 to 18 June 2025, 09:00 to 12:00 SAST
This course will be held remotely, most likely on Zoom.
Explaining the timesUnderstanding the effects of VUCA on our workforceUnderstanding the magical EQ weaponTools to take with youAll Super Sessions start at 09h00.(1 hour)
This 2-day Problem Solving and Root Cause Analysis Training - which we run publicly and in-house throughout South Africa - is Seta accredited, and is aligned to Unit Standard 14927: Apply Problem Solving Strategies.
It is designed for individuals and teams responsible for:
About the programme:
If you enjoy working with children and shaping young minds, then this could be a suitable career for you. If you have a passion for children's education and psychology, and are excited about creating interesting, stimulating fun activities for children, this programme would suit you
Admission Requirements:
Grade 12
Course Delivery Mode:
Full Time and Part Time
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