Diversity Training

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Even with the advent of computers and software packages, business people spend hours compiling reports and writing letters which are long winded, badly structured, difficult to read and muddled.  This ruins the image of an organisation, and impedes the flow of information.

This workshop is designed to assist the learners with the approach and skills necessary to enter competitive sales or buying orientated negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise tactics used against them and assisting them in gaining clarity on their own goals, thereby enabling better outcomes. A comprehensive approach to negotiation, this workshop can be presented over one days training. This workshop combines well with the presentation skills training workshop to form a two day training session.

COURSE OBJECTIVES

Employment Equity Training

The objective of this programme is to increase the efficiency of cleaning staff and tea ladies within a corporate environment, thus ensuring productivity and less frustration.

Expected Outcome: A neater and cleaner office environment will ensure that customers see a well organised environment, creating an image of competence and professionalism. Learners will feel valued and appreciated due to the fact that management invested in their education. This will lead to a high level productivity and motivation amongst cleaning staff.

Managing the disciplinary process has become an integral part of every manager and supervisor’s daily function. If not done properly, the organisation could end up having to defend their actions in the CCMA or Labour Court with costly and embarrassing consequences.

Course Outcomes

After attending this course, the learner will be capable of:

Course Outcomes:

Transformational Leadership Training - including Managing Change

This Transformational Leadership Training - which we run publicly and in-house throughout South Africa - is designed for managers and management teams, to lay the foundation for building a high performance organisation and high performance teams.

So often in life we are governed by the matters of the moment - the urgent rather than the important.  Time, and its enormous value, are wasted wittingly or unwittingly as badly as man's other scarce resources.  Learning to manage your time and the stress that comes with the job is the challenge facing all business

Coach and Mentor Learners (Coaching & mentoring training)

Duration: 3 days

Purpose

This programme enables learners to identify learners’ needs, to draw up a development plan for learners, to provide learners with support in assessments and also in evaluating their own performance. This is also a must for anyone involved in the reporting and recording of learner progress and achievements. During this programme, we compile learning pathways, individual development plans and action plans.

Unit Standards

Root Cause Analysis Training

This highly practical programme will help you gain the skills and techniques needed to excel as an Administrator, by developing the knowledge, skills and behaviours required to successfully work in a business environment.

This course explores the evolution and characteristics of mediation in China’s legal system, compares them with South African mediation practices, and examines how cultural values influence dispute resolution. 

Through interactive discussions and case studies, participants will gain practical insights into managing cross-cultural dynamics in international commercial mediation.

Join us for this twenty-hour course, presented over five days.

Even if you have demands placed on you by others, you can still protect your time management plan by diplomatically managing expectations.

We all instinctively aspire to be included and valued for who we are, and for what we contribute and represent. We have a legitimate expectation and desire to be respected and treated fairly, yet some of us forget that our expectations come with a corresponding obligation towards those around us.

The aim of this programme is to ensure organisational performance is achieved and business goals are being met through individual performance management.

Stakeholder engagement has become a pivotal process in achieving an organisation’s ESG strategy, mitigating risk and ensuring business agility and durability.

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.

Many ‘experienced’ supervisors have difficulty motivating and leading their people to achieve greater results.  They lack either the knowledge or the skills to lead teams and this often results in a demotivated and directionless team.

This practical course culminates in a plan of action that aligns your motivators and passions with your business. You will emerge with a clear plan of where you are going, how you will get there, and how to keep yourself excited, passionate and motivated throughout the journey.

Section 37C of the Pension Funds Act, 1956 imposes various duties on the Board of Trustees insofar as the distribution of death benefits is concerned - without providing any guidelines as to how it is to be achieved. Failure by the Board to properly investigate the matter renders its decision reviewable and will amount to maladministration.

This six-hour course will explain the process to be followed in terms of section 37C. The cases discussed will provide guidance to trustees.

COURSE OUTCOMES

Maximise participant contributions and achieve pre-defined meeting outcomes.

Topics Include: (1) Power and Duties of the Chair (2) Conducting a Meeting (3) Interactive Facilitation Techniques (Ice Breakers) to Optimise Participation (4) Making Small Meetings Successful (5) Distance Meetings.

To negotiate successfully, the initial planning and research work has to be excellent.  After this has been completed, a simple, effective process must be followed in order to achieve set objectives and goals.

Highly successful secretaries and PAs all have some things in common. They are seen as a super valuable resource to their bosses and they continue to surprise and delight their employers with the value that they add to all those around them. While solid technical know-how is of course vital in the role, there are some very key “Softer Skills” that a great secretary needs to master in order to become a truly valuable to their organisation.

Call Centre Training

Through this Call Centre Training - which is offered in-house, publicly and online throughout South Africa - your company will gain:

Aim: To assist the learners with the necessary knowledge regarding issues of diversity in a specific South African context. Course Content: Cultural Diversity; Can we continue to challenge and shape our perceptions as adults? Understanding Prejudice; The Role of the Media; Employment Equity and the Bill of Rights; Issues of Conflict and Cooperation, Power and Privilege; Concentrating on Areas of Similarity and Positivity; Culture and Etiquette From Around the World

Assertiveness Training

Competency-based Recruitment and SelectionTraining

Description

Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP.

Objectives

This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis.

Outline

Eight legal essentials. Zero surprises.

Chinese firms entering South Africa need more than general Africa theory — they need a sharper route to confident, compliant decisions. The Standard 8 equips senior executives with practical tools on company law, B-BBEE, tax, labour, immigration, licensing, dispute resolution and constitutional compliance. Participants leave with a South Africa entry checklist, a B-BBEE decision tree, a labour and immigration red-flag sheet and a dispute-prevention roadmap — reducing costly non-compliance from day one.

Course Overview

Fact: A meeting loses its value and wastes time if it is not documented in the correct manner.

Online Training Courses
- also available as in-house and public training

This course offers a detailed analysis of the history, conceptual, theoretical and development of human rights, and an examination of the various mechanisms of human rights protection and humanitarian issues in the world.

Further, it provides an overview of a variety of contemporary human rights systems, including the examination of major developments and recent tendencies in the field of international human rights protection and humanitarian law at domestic, regional and international levels.

The workforce has become increasingly diverse over the last decade and employees from different generations, gender, nationalities and cultures often work together in the same organisation.

With such workforce diversity, it becomes important for organisations to put in place policies and practices to build an inclusive and harmonious workplace.

Disability Awareness Training

The following is a list of our disability awareness training courses - which we run throughout South Africa. Please click on the course for your region.

To apply leadership concepts in a work context using the Enneagram Self-Mastery Tool. A portion of this workshop is customised to the individual. This workshop is fully accredited with unit standard 242824. AIM: To apply leadership concepts in a work context using the tools of self-awareness to effectively develop leadership ability. COURSE CONTENT What is Leadership Understanding the concept of leadership within the working environment. What are the qualities of a leader? Exploring the roles a leader plays and the qualities exhibited.

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation

Chairing Disciplinary Hearings Training

The following is a list of our disciplinary enquiry training / disciplinary hearings training courses by region:

Unit standard details: 115755: Design Outcomes-Based Assessments.
Credits: 10; NQF Level: 6

This workshop will answer the following questions:
• What does an “outcomes-based approach to assessment look like?
• What is assessment strategy?
• What is an assessment plan?
• How do I develop assessment activities?
• How do I score performance?
• What is a rubric and how do I develop one?
• What should reports look like?
• What about grading learners?

Course Outcomes

Upon completing this course, the learner should be able to:

The aim of this workshop is to help you understand that effective recruitment practices will ensure that there is always a role for the recruiter in the labour landscape.

This workshop has been designed as a 1 Day Teambuilding yet customer orientated workshop. Its main aim is to provide motivation to the team whilst simultaneously addressing solutions needed to work related challenges.

Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude, Understanding People, First Impressions Last, Colours, Body Language, Communication Starts With the Ability to Listen, The Etiquette of Meeting and Greeting, The Etiquette of Telephonic Liaison, Effective Communication Skills, Exceeding Expectations, Solidifying My Role as- Director of First Impressions - , A Comprehensive List of Information for Receptionists, What Procedures Should You Have?

Course Lessons

Lesson 1: Introduction In order to effectively master behaviour management it's important to know what it is exactly.

This first lesson explains what is meant by "behaviour management," as well as how to effectively begin using it.

Lesson 2: Behavior Management Strategies for Managers

This lesson of behavior management focuses on the management roles..

Concepts like reinforcement, bribery, and misbehaviour are addressed.

Lesson 3: Managing Challenging Behavior in the Workplace