Transformational Leadership Training - including Managing Change

This Transformational Leadership Training - which we run publicly and in-house throughout South Africa - is designed for managers and management teams, to lay the foundation for building a high performance organisation and high performance teams.

Suitable for:   Managers and Management Teams

Course Overview

Fact: It’s no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood.

The back-slapping sleazy, joke-telling huckster has disappeared and in his place is a new generation of sales professionals—highly trained and groomed, with the characteristics of honesty, trustworthiness, and competence.

Customer Service Training

Including Telephone Etiquette Training

COURSE OVERVIEW AND OUTLINE

Course Outcomes

Upon completing this course, participants should be able to:

Course Lessons

Lesson 1: Introduction In order to effectively master behaviour management it's important to know what it is exactly.

This first lesson explains what is meant by "behaviour management," as well as how to effectively begin using it.

Lesson 2: Behavior Management Strategies for Managers

This lesson of behavior management focuses on the management roles..

Concepts like reinforcement, bribery, and misbehaviour are addressed.

Lesson 3: Managing Challenging Behavior in the Workplace

Diversity Training for Managers and EE Committees

Manage Diversity and Build a High-Performance Organisation

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This course covers peripherals and adapters, system components, laptops and printers, networking essentials and more.

Course Objectives

The objective of this programme is to increase the efficiency of cleaning staff and tea ladies within a corporate environment, thus ensuring productivity and less frustration.

Expected Outcome: A neater and cleaner office environment will ensure that customers see a well organised environment, creating an image of competence and professionalism. Learners will feel valued and appreciated due to the fact that management invested in their education. This will lead to a high level productivity and motivation amongst cleaning staff.

Call Centre Training

Through this Call Centre Training - which is offered in-house, publicly and online throughout South Africa - your company will gain:

Assess and Review Workshop

Portfolio Building Workshop

Leadership Training

Customer Service Training

Including Telephone Etiquette Training

This practical 2 day Professional Office Manager training course will deliver “must-have” information necessary for optimising both your administration and people management skills. The course combines personal development training with some practical techniques for making an office more efficient, reducing costs, keeping suppliers on time and on budget and handling everyday problems that, if not well dealt with, can lead to frustration from all your co-workers.

Key areas learning covered during this course include:

Maximise participant contributions and achieve pre-defined meeting outcomes.

Topics Include: (1) Power and Duties of the Chair (2) Conducting a Meeting (3) Interactive Facilitation Techniques (Ice Breakers) to Optimise Participation (4) Making Small Meetings Successful (5) Distance Meetings.

Employers across industries expect employees, and prospective employees, to have basic Microsoft Office (MS Office) skills – a skill set that becomes all the more invaluable when one considers that MS Office is probably the most preferred productivity software in businesses around the globe.Having the ability to utilise MS Office to its full potential involves more than merely being able to type up documents, present information on a slide deck, or tabulate numbers.

Assertiveness Training /
Emotional Intelligence Training

The following is a list of our Assertiveness Training courses run in South Africa. Please click on the Assertiveness Training course for your region.

In this course you will learn:

As an initiator representing your company, you require the knowledge and understanding to prepare for, and participate in, a disciplinary enquiry.

WHO SHOULD ATTEND

This module covers the coding features, the reference tab, regular expressions cascading style sheets, the CSS style panel, the behavior panel and more.

Overview

The purpose of this qualification is to prepare a learner to operate as a Cybersecurity Analyst. Cybersecurity Analysts apply the practice of protecting assets such as networks, computer systems and information assets from malicious attacks and threats. They assess and mitigate risks and potential intrusions and identify risks and vulnerabilities. They study existing techniques for managing security issues and maintaining the security of information and systems in the working environment, ensuring legal compliance.

This four-hour course sets out what people serving bodies corporate as trustees must and may not do. It is a must-attend for anyone working with, currently serving as, or considering serving as trustee and covers matters such as fiduciary duties, decision-making, trustee meetings and authority required to carry out certain actions on behalf of the body corporate.

When and where?

We are pleased to present this course for 2026:

Change Management Training

China is currently Africa's leading trade and investment partner. Knowledge of Chinese policies and law is a valuable resource for policy makers, legal professionals and business people.

This module covers determining graphic type and resolution, working with selections, exploring image modes and colour adjustments and more.

This workshop has been designed as a 1 Day Teambuilding yet customer orientated workshop. Its main aim is to provide motivation to the team whilst simultaneously addressing solutions needed to work related challenges.

For those who want to improve their negotiating skills, this course is a must!

Learn how to plan, strategise and successfully conclude a negotiation, whether at work, in commercial negotiations, or in any other contexts where different interests or positions stand in the way of agreement.

Join us for this 15-hour course held over five days.

Analyse Training (15 credits)
 Demonstrate an understanding of the OBET approach within the context of the NQF, ID 114924
 Define target audience profiles and skills gaps, ID 123396
 Provide information and advice regarding skills development and related issues, ID 15221

Analyse Training Needs

Demonstrate an understanding of OBET approach, ID 263976
Define target audience profiles and skills gaps, ID 123396
Provide information and advice regarding skills development and related issues, ID 15221

Time Management Training

Including Planning and Goal Setting

Aim: To understand the importance of strategically leading change in an organisation. Ineffective change management leads to a breakdown of strategy which in turn impacts negatively on the outcome. From a leadership perspective the specific circumstances that go along with change need to be identified, understood and effectively addressed.

Initiating Disciplinary Hearings Training and Managing Discipline Training

This Initiating Disciplinary Hearings Training and Managing Discipline Training programme is designed for Supervisors and Middle Managers who are: