Professional Telephone Skills and Etiquette
The telephone is one of the most important business tools and is often the first point of contact for many callers. Therefore, it is essential to convey a professional image of efficiency, helpfulness and friendliness.
This programme is packed with proven, workable ideas and techniques based on the experience of successful people across a wide range of companies and industries, to equip learners with the skills and knowledge needed to portray a good image and provide callers with excellent service.
Advertisement
Advertisement
Advertisement
Advertisement i
Other People Were Also Interested In
Spaza shop owners looking to grow their businesses can apply for support through the Spaza Shop Support Fund. The programme seeks to help township and rural enterprises improve their operations, increase their competitiveness, create jobs and contribute to local economic development.
South Africa's official unemployment rate increased to 33.6% in the second quarter of 2026, according to the latest Quarterly Labour Force Survey released by Statistics South Africa (Stats SA).
The rapid advancement of technology has ushered in a new era of digitized healthcare systems, reshaping how nations deliver medical services - and impacting the skills that medical professionals need to master.
The EmpowerHer Market Trade Fair has been launched with the aim of boosting women-owned businesses in South Africa by giving them access to new markets, helping them attract investment, and secure business opportunities.
Advertisement m