Customer Service and Frontline

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During this 1-day Interactive Assessment session the learners, in a group, report on their progress, strengths and review their performance, in terms of the training programme that they attended.

Small Business Manager/Owner (Customer Care)

This skills programme is aimed at people who interact with customers at the level where they are expected to be able to answer some customer queries and resolve customer complaints. These persons are also able to identify and handle different types of customer behaviours in their operational unit in their area of work. Persons credited with the unit standards in this skills programme demonstrate an understanding of and can implement customer service standards and can operate in a number of contexts some of which may be non-routine.

Customer Care

This skills programme is intended for people working in a customer related- or service environment. This skills programme will develop a person’s ability to identify customer complaints and assist in the solving of a problem while finding possible solutions. The focus will also be on communicating effectively and provide practical business solutions as well as to explain the benefits of customer service they are able to initiate contact with customers, maintain contact with them, administer the contact with customers to ensure effectiveness.

Skills Certificate : Front Line Communication

This skills programme is aimed at learners who want to communicate effectively in any front line position. Learners will acquire the competency to determine the purpose of text, format and edit text and analyse text to determine the various values conveyed by the text. Learners will also improve their skills in responding to people they communicate with and apply techniques to effectively convey a message.

NQF Level: 4

 

Short Course in Relationship Marketing: Building Strong Relationships with Customers

Increased competition and globalisation necessitates that customers must be retained. Building long-term relationships with reciprocal customers is one way to manage customer retention. Yet, very few managers and employees know why and how to build relationships with customers. The objective of the Building Strong Relationships with Customers short course is to assist you in understanding customer needs and to identify customers for relationships marketing, which should positively impact customer retention.

Short Course in Professionalism and Communication Etiquette

Professional behaviour, effective communication skills and ethical business conduct are sought-after competencies and attributes in the workplace.
This interactive Professionalism and Communication Etiquette short course will provide you with an understanding of how to present yourself professionally at work, improve your interpersonal communication skills and apply best practice business etiquette to improve their work environments, add value to their organisations and develop their own career paths.

The Psychology of Selling and Influencing.

The Psychology of Selling and Influencing skill is about looking a little deeper into yourself and into your client’s mind and discovering suitable strategies.

The skill is suitable for people who want to look at the selling profession from another angle and to add further skills to those they already have. It is also for professional advisers, accountants and consultants who have to sell their services yet do not think of themselves as salespeople.

Career Builder Programme for Small Business Management

In a nutshell..
The Career Builder Programme for Small Business Management equips school leavers and young graduates to take up entry-level opportunities in/as: Small business manager, Entrepreneur, Sales and marketing, Online business, Business administration, Sales assistant, Marketing assistant, Small business planning, among other. 

Career Builder Programme: Customer Service and Administration

In a nutshell..
The Career Builder Programme for Customer Service and Administration equips school leavers and
young graduates to take up entry-level opportunities in/as: Customer relations; Customer service, Sales assistant, Business administration, Office administration, Reception desk, Personal assistant.
The programme is available as online learning with tutor support. The initial enrollment period is 12

Career Builder Programme for Sales and Digital Marketing

About the programme
The GradCampus Career Builder Programme for Sales and Digital Marketing include an extensive range of courses integrated to develop both a sales mindset and digital marketing skills effectively. Students are exposed to very relevant modern sales and digital marketing theory, and will learn how to apply their skills in a meaningful and practical manner to have maximum impact.

Career Builder Programme for E-Entrepreneurship

In a nutshell..
The Career Builder Programme for E-Entrepreneurship equips school leavers and young graduates to take up entry-level opportunities in/as: E-entrepreneur; Small business owner; Digital Marketer; Business coordinator; E-marketing; Web development; Online business solutions; Digital transformation; Small business management; Social media administrator.

GradCampus.com

GradCampus.com is part of the SCRS Group. The Group was founded in 2005 and specialise in education, e-learning and learning technologies. The Career Builder Programmes (CBPs) were developed over the past few years, specifically for school leavers and young graduates to prepare themselves for the world of work and to improve their own employability prospects. Some of the programmes include very focussed small business and/or entrepreneurial content to also enable graduates to start their own small businesses after obtaining some experience in industry.  

Delivering Exceptional Customer Service

On-Site Training for a Minimum of 6 Delegates

Companies that go the extra mile and provide their customers with superior, reliable service have a definite competitive advantage. Delivering exceptional customer service is about so much more than a friendly voice on the other side of the line. It’s about commitment, attitude, knowing your business and understanding your customer’s needs.

Business Etiquette and Professional Image

On-Site Training for a Minimum of 6 Delegates

At this 1 day course we will reinforce the importance of business etiquette and professional image in the workplace – highlighting how you influence your customers, both face-to-face and on the telephone. Being a company representative and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner.

S D I - What is this powerful tool?

SDI stands for 'strength deployment inventory'. It can be integrated into any environment where people need to work togehter and can form part of a number of training workshops as indicated below:

*  Board Development    *  Change Management     *  Coaching   *  Communication

*  Conflict Management         *  Customer Service    *  Decision Making    *  EQ

*  Leadership Development   *  Performance Management   *  Project Management 

*  Teambuilding and many more.

Customer Service Training (1 Day)

MODULE 1

  • Communication
  • Body Language
  • Voice Tonality
  • Verbal Communication
  • Interpersonal Skills
  • Your Attitude and your Job
  • Listening Skills
  • Listening Skills
  • Listening Characteristics
  • How do you rate as a Listener
  • Listening Barriers
  • How to handle an irate/angry client

MODULE 2

LOGISTICS OPERATION SKILLS

Overview

Learners acquiring qualification will be learning towards obtaining a national qualification or working within the logistical activities of a company in a management environment.

 

PROGRAMME OUTLINE: 

· Managing customer satisfaction.

· Measuring and controlling the overall costs of logistics activities.

· Managing the transport function.

·  Managing the warehouse function.

·  Managing inventory and the purchasing function.

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