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Customer Service and Frontline

Customer Service Excellence

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.

The Learning Development Group

The LD Group offers innovative, flexible, and evolving learning development solutions that transform organisations and individuals.

We design, implement, and deliver services across industries, within the following specialist areas:

  • BBBEE Consulting
  • Disability Management Service and & Sensitization Training
  • Skills Development & Employment Equity Facilitation

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