Customer Service Management

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Customer Service Management

"Customers are the lifeblood of an organisation. Organisations that nurture and respect these relationships serve the needs of their customers, which leads to long-term relationships that benefit both parties"

WHO SHOULD ATTEND

  • All staff! Everyone has internal customers within the business
  • Anyone dealing with external customers
  • Salespeople and Debtors Clerks
  • Managers wanting to improve inter-departmental relationships
  • Managers working with external customers

HOW YOU WILL BENEFIT

  • Customer service will improve – to both internal and external customers
  • Internal relationships are enhanced
  • Sales may well pick up as professional relationships grow and customer service agents develop a passion for serving their customers
  • Skills and techniques for interacting better with customers are developed
  • Measurement techniques are learned, which enables continuous improvement

WHAT WILL BE COVERED

  • The supply chain
  • Internal and external customers
  • Strengthening internal customer service orientation
  • Strengthening external customer relationships
  • Vocal intonation and Body language when interacting with customers
  • Establishing rapport and developing professional relationships
  • Setting customer service standards and measuring these
  • The high cost of poor service
  • Measuring customer service against organisational standards, and determining corrective action
  • Performance evaluation for customer service personnel
  • Methods of obtaining customer feedback
  • Providing feedback to line managers and personnel
  • Taking Corrective action

You can view all our courses HERE

KZN Business Training Centre

Contact Details
Contact Person:
Call us on: +27 (0)31 267 1229
Contact Email:
sales [at] kznbtc.co.za
Course Details
Unit Standard:
242829
NQF Level:
Level 4
Credits:
5
Course Duration:
2 Days
Course Delivery Method:

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Cost:
Contact us at +27 (0)31 267 1229 or [email protected] and we will send your a full course outline and quotation based on your requirements
Course Fee Includes:
Our public course fee includes facilitated training, course materials, the venue, a light lunch and refreshments. Onsite training at your venue can be arranged on mutually suitable dates - please contact us to request a quotation.


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