Increased competition and globalisation necessitates that customers must be retained. Building long-term relationships with reciprocal customers is one way to manage customer retention. Yet, very few managers and employees know why and how to build relationships with customers. The objective of the Building Strong Relationships with Customers short course is to assist you in understanding customer needs and to identify customers for relationships marketing, which should positively impact customer retention.
Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.
Professional behaviour, effective communication skills and ethical business conduct are sought-after competencies and attributes in the workplace. This interactive Professionalism and Communication Etiquette short course will provide you with an understanding of how to present yourself professionally at work, improve your interpersonal communication skills and apply best practice business etiquette to improve their work environments, add value to their organisations and develop their own career paths.
The Strategic View on B-BBEE workshop focuses on broad-based black economic empowerment in a commercial context and facilitates strategic thinking and decision making in your organisation’s approach to implementing it successfully. The workshop is designed to assist you with a practical understanding of the different relevant pieces of legislation, including the B-BBEE Amendment Act, the Code of Good Practice, the Sectoral codes and related regulatory aspects.
The short course in Contract Management is ideal if you seek to acquire the necessary practical skills in effectively managing and administrating contracts for goods and services. Contract management refers to the process of systematically and efficiently managing contract creation, execution and analysis for the purpose of maximising financial and operational performance while minimising risk.
The New Rules of Cross-Examination short course provides you with a range offensive tactics designed to enhance your theory of a case as cross-examiner. The course offers you practical tips and instructive real-world examples in cross-examination in order to develop straightforward, effective techniques to maximise your perceptive skills, minimise witness evasion and control the runaway witness.
The Psychology of Selling and Influencing skill is about looking a little deeper into yourself and into your client’s mind and discovering suitable strategies.
The skill is suitable for people who want to look at the selling profession from another angle and to add further skills to those they already have. It is also for professional advisers, accountants and consultants who have to sell their services yet do not think of themselves as salespeople.
In a nutshell.. The Career Builder Programme for Event Management equips school leavers and young graduates to take up entry-level opportunities in/as: Event Manager, Event Planner, Event Coordinator, Entrepreneur; Small business owner; E-marketing; Customer relations; Marketing assistant; Project administrator.
About the programme The GradCampus Career Builder Programme for Sales and Digital Marketing include an extensive range of courses integrated to develop both a sales mindset and digital marketing skills effectively. Students are exposed to very relevant modern sales and digital marketing theory, and will learn how to apply their skills in a meaningful and practical manner to have maximum impact.
GradCampus.com is part of the SCRS Group. The Group was founded in 2005 and specialise in education, e-learning and learning technologies. The Career Builder Programmes (CBPs) were developed over the past few years, specifically for school leavers and young graduates to prepare themselves for the world of work and to improve their own employability prospects. Some of the programmes include very focussed small business and/or entrepreneurial content to also enable graduates to start their own small businesses after obtaining some experience in industry.
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.
This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual.
*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.
PURPOSE OF THE UNIT STANDARD This unit standard will enable learners to demonstrate an understanding of retail products and services in the salon environment and to provide clients with the service required.
A person credited with this unit standard is able to: Describe the purposes and methods of retailing in the salon environment. Identify sales opportunities. Present and demonstrate products and services to prospective customers. Create a product display.
Sales people have been around forever. Traditionally their role has been to make a product or service known to prospective buyers and lead them towards a purchase. Nowadays, all of that information is available online and by the time your product is relevant to a prospect, they already know both about it and your competitor’s offerings. The power no longer lies with the sales person but rather, the buyer is the one wielding the power.
MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.
SkillsTrain Distribution imports and distributes a wide range of training products to constantly meet changing industry needs.
The company was started by Linda Botha, who has been in the importing and distribution arena for many years. She has been nominated against some of the top women in business at the Women in Business Awards and National Business Awards and is currently a member of the Women Presidents’ Organization.
Her focus is to assist learners in furthering their studies to achieve success/excellence with their studies.
Palomino Training Solutions offers a wide range of online short courses where you login and complete the course in your own time on the internet. The length of these courses range from 3 hours to 20 hours, depending on the course content and your speed. Each course costs R199 ex vat and please see our available courses below (we are always loading new courses):
With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world.