Management

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Leading Change

Aim: To understand the importance of strategically leading change in an organisation. Ineffective change management leads to a breakdown of strategy which in turn impacts negatively on the outcome. From a leadership perspective the specific circumstances that go along with change need to be identified, understood and effectively addressed.

Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team - s leadership position.

Developing your Management Potential III

Aim: This workshop is designed to further assist managers in their role as developers and leaders of a department and/or company concentrating on further tools of measurement and methodologies. It works well as a follow up to its two predecessors. The focus in this workshop is on providing theories to improve vision and decision making. Content: The McKinsey 7S Framework, Using Scenario Planning to assist strategic decision making, The Balanced Scorecard, The Service Profit Chain, The Fishikawa.

Developing Your Management Potential II

Aim: To further assist managers in their role as developers and leaders of a department and/or company concentrating on more specific tools of measurement and methodologies. Content: 8 Common Themes of Successful Companies, Using the Conscious and Unconscious Learning Matrix, Understanding the Influence of Different Values, Using the Force Field Analysis, Using the JOHARI Window, Using Situational Leadership, Using Feedback to Its Greatest Advantage, Not Just APOP!

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.

Coaching Skills for Supervisors

Aim: This workshop is for supervisors. Content: Introduction and History of Coaching, Definition(s) of Coaching, The Value of Coaching, Important Principles of Coaching, The Qualities of a Great Coach, Key Skills That Every Coach Needs to Succeed, Creating the Coaching Relationship, Understanding Beliefs and Behaviours, Identify Areas of Development in Your Agents, Choosing the Right Tool(s) for the Job, Understand and Follow the Coaching Process, Recognising and Rewarding Behaviour, Engaging Your Agents Through Social Media.

Ethics in Management

Aim: The purpose of this workshop is to explain and demonstrate the importance of establishing an ethical culture in the workplace. Content: What are Ethics? Identifying Core Business Areas, Identifying Ethical and Unethical Conduct, Culture Creation, Follow Up and Reinforce. Outcome: At the end of this workshop delegates will have an understanding of the importance of good ethical conduct in the workplace as well as possessing the knowledge of how to implement a Code of Ethics. Aligned to SAQA US ID 116484 L5 C6 Evaluate a specified code of ethics and/or code of conduct

Managing Millennials and Generation Z

Aim: To explain and demonstrate the need for the incorporation of- Generation Y - or the Millennials into the workforce from a leadership perspective. Assisting leaders with understanding the youth and how to harness this generation - s strengths. This is a must do workshop for all leaders if we wish to build a sustainable future for South Africa. Content: Recognising Generational Differences, Recognising Current Generation Y Strengths, Recognising Current Generation Y Challenges, How to Motivate Generation Y, How to Tap Into Generation Y Energy.

Feedback as a Management Tool

Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.

Business Etiquette and Professionalism

Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette- What is it? Manners and Etiquette, Personality, Daily Etiquette, Procedures and Protocol, How to Introduce People, How to be the Perfect Guest, How to Leave a Party Graciously, More How To's, Time and Personal Space, The Etiquette of Communication, Electronic Communication, Business Meetings, Business Entertaining, Business Travel, Etiquette and Finesse, Networking and Collaboration

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Business Etiquette and Diversity

Aim: To explain and demonstrate the need for- appropriate - behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don - ts of other cultures. Course Content: Etiquette- What is it? Personality, where culture, etiquette and personal preferences overlap, The Etiquette of Cross Cultural Communication, Time and Personal Space, Gender and Etiquette, Grooming, Generational Differences

Delegating for Success

Aim: To educate management on the basic requirements of good delegation. This generic workshop includes the use of delegation theories as well as some practical tools to use to ensure completion of projects and tasks.

Effective Service Delivery

Aim: This workshop is designed to assist the delegate with Effective Service Delivery. Organisations that align their strategic vision to their client - s needs and are then adapt their operational planning accordingly are more likely to show positive results and growth. This workshop will assist the delegate with aligning the vision and approaching their tasks from a basic project management viewpoint, lending strength to the quality, cost and time approach to service delivery. Content: What is Service Delivery and why the Project Management Approach?

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!

CBM Training - Implementing Active Talent Management Strategies

One of the toughest challenges your organisation will face is the attraction, development and retention of individuals who have the capability to make a significant difference to the current and future performance of your organisation. This process is not just limited to attracting the best people from the industry, but rather is continuous and involves sourcing, hiring, developing, retaining and promoting them while delivering on the organisation’s objectives.

 

CBM Training - Managing Millennials

Back in 2015, Millennials surpassed Generation X as the largest workforce demographic, and their presence is creating a need for foundational shifts inside the office. There are many negative stereotypes associated with this generation – perceived as the “me, me, me” generation, they are sometimes characterised as job-hoppers who are entitled, lazy and focused on instant gratification.

 

But, Millennials possess many positive attributes that enable them to add enormous value in the workplace if they are managed correctly.

LP 96102: Strategic Management: Banking (NQF L5)

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The scope of generic management covers the following five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management.

This qualification addresses each of these domains with generic competencies, so that it allows the learning programme to be contextualised for specific sectors and industries.

LP 96101: Skills Development Management: Banking (NQF L5)

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The scope of generic management covers the following five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management.

This qualification addresses each of these domains with generic competencies, so that it allows the learning programme to be contextualised for specific sectors and industries.

LP 96100: General Management: Banking (NQF L5)

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The scope of generic management covers the following five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management.

This qualification addresses each of these domains with generic competencies, so that it allows the learning programme to be contextualised for specific sectors and industries.

LP 96099: Customer Management: Banking (NQF L5)

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The scope of generic management covers the following five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management.

This qualification addresses each of these domains with generic competencies, so that it allows the learning programme to be contextualised for specific sectors and industries.

Felix Risk Training Consultants CC

  • About Felix Risk Training Consultants (FRTC)

Felix Risk Training Consultants (FRTC) was started in August 2008 and is fully accredited with BANKSETA, INSETA, QCTO, the Compliance Institute Southern Africa (CISA) & the Institute of Risk Management South Africa (IRMSA). 

Felix Risk Training Consultants (FRTC) is fully accredited with BANKSETA & the Institute of Risk Management South Africa (IRMSA). Our programmes focus on niche areas of core banking, banking administra­tion, treasury and credit risk management.

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