The short course in Capacity Building and Preventing Burnout is a course that has been specially developed to prevent you from entering into the different phases of burnout. The one-day course provides you with a better understanding of the causes and stressors, as well as the nature of stress. During the course you will gain skills that will empower you to move away from the different phases of burnout by not only befriending the stress phenomenon, but to also improve the available coping mechanisms to build psycho-physical and social capacity.
Demand Management is the initial phase of Public Sector Supply Chain Management (SCM) and sets the trend for all subsequent actions that are associated with SCM. Through this Demand Management in the Public Sector short course, you will understand the role and importance of demand management within the SCM system and perform a variety of activities to ensure that organisational needs are correctly identified and that procurement takes place according to a structured procurement plan.
The Change and Organisational Management for Senior Managers short course will not only enhance your knowledge of the different approaches to manage change in organisations, but you will also gain the necessary skills to effectively drive change initiatives or programmes at a senior management level. The course emphasises the importance of gaining the necessary buy-in and support for successful change, and how you can ultimately lead major change by setting measurable outcomes and criteria against best-practice facilitation.
The Strategic Capability and Leadership for Public Sector Managers short course provides you with requisite skills to enhance your strategic leadership capabilities in your role as a public sector senior manager. The course specifically emphasises the process of strategic thinking within the public sphere, implementing strategic planning and reporting, as well as executing tasks aligned with government strategies that are in line with the most current theories of management and leadership locally and internationally.
The Programme and Project Management for Senior Managers aims to clarify key concepts related to programmes and projects with very specific reference to their management processes. Throughout the course, you will explore important South African legislation and policies, providing a supportive and regulative framework for programme and project governance, as well as project lifecycle management.
The short course in Monitoring and Evaluation for the Public Sector provides you with the requisite skills to effectively execute monitoring and evaluation (M&E) processes that can assist in assessing performance and identifying contributing factors to public service delivery. During the course, you will gain invaluable insights to the importance of M&E as a tool for the public sector to manage performance-related processes of policy implementation, strategic management and programme/project management.
The short course in Public Financial Management for Non-Financial Managers provides you with knowledge and skills in the basic concepts and principles of financial management in the public sector as general middle or senior manager. The course aims to provide you with a basic introduction to the Public Finance Management Act (PFMA) of 1999 (as amended), together with insights to National Treasury regulations, the Medium-term Expenditure Framework (MTEF) process and effective strategic planning to effectively perform your duties that pertain to financial outcomes.
The Public Financial Management for Public Sector Managers short course aims to enhance your knowledge and skills in the managing the financial aspects of your department or component, in your role as a senior public servant, in support of higher order strategies and plans according that are in line with the existing regulatory framework, but also sets the tone for you become a knowledge leader, pioneer, evaluator, change manager and guide in the public sector, based on complete, accurate and real-time financial information and analyses.
As a senior public servant, the Knowledge and Information Management for Public Sector Managers short course aims to enhance your knowledge-based management capabilities by means of both an academic and practical approach to knowledge and information management in the public sphere. The course specifically focuses on topics of decision making and policy advice, implementing information systems based on needs and development analyses and contributing to the creation and sharing of knowledge in the public sector environment.
The short course in Public Financial Management provides you with the requisite insights to the implementation and implications of the Public Finance Management Act (PFMA) of 1999 (as amended) on your role as middle or senior financial manager in the public sector.
The Public Policy, Problem Solving and Analysis for Public Sector Managers short course aims to enhance your policy management capabilities by gaining the requisite skills and knowledge to identify, structure, assess and prioritise sectoral-specific policy issues and problems, while also mobilising resources for programme setting. Throughout the course, you will also analyse possible problems or constraints that might occur when preparing for policy formulation and implementation.
The Executive Development Programme for the Public Sector provides you with a professional skills development course aligned with the Senior Management Service (SMS) Competency Framework in order to acquire the appropriate skills set at executive level. The programme will equip you as senior manager in the public sector sphere with the requisite knowledge and skills to perform your day- to-day operations effectively in a democratic, developmental state.
The annual short course in Shopping Centre Management (CSCM) provides you with the essential skills and knowledge of the principles and practice of shopping centre management and development. The course particularly delves into the topics of the development of a shopping centre concept, typology and terminology, location theory, research in shopping centre marketing, design principles, services building maintenance and parking management, as well as insurance security management in shopping centres.
During the Programme in Project Management you will not only gain the requisite skills to ensure that projects are delivered seamlessly, but you will also be equipped with the necessary tools to manage projects on time and within any allocated budget. This comprehensive programme has been designed to develop both your project management skills and insights, while empowering you with the necessary tools and techniques to successfully deliver any project.
The short course in Project Management Principles and Practices with Microsoft Project provides you with the skills to design, implement and manage basic project plans by means of proven project management software. During the course, you will be able to use Microsoft Project as a tool to manage projects in your specific working environment and understand the role of the project support office to successfully complete your projects. Among other topics, you will also gain exposure to project lifecycles and phases, as well as initiating and defining projects.
Increased competition and globalisation necessitates that customers must be retained. Building long-term relationships with reciprocal customers is one way to manage customer retention. Yet, very few managers and employees know why and how to build relationships with customers. The objective of the Building Strong Relationships with Customers short course is to assist you in understanding customer needs and to identify customers for relationships marketing, which should positively impact customer retention.
Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.
Good writing is an important part of career success, yet few employees receive guidance with writing and formatting documents in the workplace. The objective of the short course in Business Writing is to assist you in acquiring a set of general principles for optimal communication in professional contexts. In this course you will be assisted to write correct, concise, clear and professional business documents in traditional and new media.
In private, public and academic contexts, good report writing skills have become essential for managers and employees. Although report formats are partially determined by in-house styles, analytical reports have a conventional format. This short course in Report Writing is designed to equip you with the knowledge and skills to write professional and scientific reports that conform to conventional formats, and communicate the main message effectively and efficiently.
A first-of-its-kind short course in foreign investment law on the continent, the Protection of Foreign Investment in Africa course is aimed at assisting investors make the most of increasingly attractive opportunities in Africa. The course is structured to provide theoretical and practical insight to executives, business leaders and professionals who are considering investments in particular African jurisdictions.
The Advanced Course in Employee Assistance Programmes provides you with more progressive knowledge and the necessary skills set to effectively coordinate and take Employee Assistance Programmes (EAPs) further in the workplace. The course equips you with further skills – as experienced EAP practitioner in private companies, government departments or service-provider organisations – by providing an extended, comprehensive overview and confirmation of relevant EAP standards.
The Basic Course in Employee Wellness provides you with the essential insights and knowledge of Employee Wellness Programmes (EAPs) and their important role in ensuring happy and satisfying places of work. Employees are an important aspect of profitability in organisations, and it has been found that happy employees are productive employees. The course specifically focuses on the application of interpersonal skills to improve employee productivity while also enhancing employee social functioning.
The Basic Course Employee Assistance Programmes provides you with the knowledge, skills and insights to become an Employee Assistance Programme (EAP) practitioner in private companies, government departments or service-provider organisations. The course will enhance your knowledge of EAPs (including standards and instruments) to enable you to successfully promote wellness in the workplace, while aligning the therapeutic, management/ supervisory and M&E strategies of a planned EAP to an organisation’s goals and objectives.