Customers are our source of income and yet we treat them with such indifference, rudeness and apathy. To succeed and grow in business, we need to put our customers first and we must learn to treat them accordingly.
To make learners aware of the importance of customer service – both internally and externally.
The skills programme will enable individuals to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.
The skills programme is intended to enable learners at this level to write texts with complex subject matter and a need for various levels of formality in language and construction. This is intended for all persons working in administration in commercial and non-commercial organisations and who is responsible for presenting information in report format.
It is intended for line managers in all economic sectors and human resources management practitioners who are involved in managing careers of individuals (subordinates) and whom have the overall responsibility of managing these individual’s and teams’ work performance. Persons credited with this unit standard are able to gather and analyse information for individual career planning and management purposes.
This module is intended for elected political leaders and public sector officials involved with the service delivery activities at a strategic level and requires the use of public assets to render services to the communities.
The short course in Capacity Building and Preventing Burnout is a course that has been specially developed to prevent you from entering into the different phases of burnout. The one-day course provides you with a better understanding of the causes and stressors, as well as the nature of stress. During the course you will gain skills that will empower you to move away from the different phases of burnout by not only befriending the stress phenomenon, but to also improve the available coping mechanisms to build psycho-physical and social capacity.
Demand Management is the initial phase of Public Sector Supply Chain Management (SCM) and sets the trend for all subsequent actions that are associated with SCM. Through this Demand Management in the Public Sector short course, you will understand the role and importance of demand management within the SCM system and perform a variety of activities to ensure that organisational needs are correctly identified and that procurement takes place according to a structured procurement plan.
The Change and Organisational Management for Senior Managers short course will not only enhance your knowledge of the different approaches to manage change in organisations, but you will also gain the necessary skills to effectively drive change initiatives or programmes at a senior management level. The course emphasises the importance of gaining the necessary buy-in and support for successful change, and how you can ultimately lead major change by setting measurable outcomes and criteria against best-practice facilitation.
The Strategic Capability and Leadership for Public Sector Managers short course provides you with requisite skills to enhance your strategic leadership capabilities in your role as a public sector senior manager. The course specifically emphasises the process of strategic thinking within the public sphere, implementing strategic planning and reporting, as well as executing tasks aligned with government strategies that are in line with the most current theories of management and leadership locally and internationally.
The Programme and Project Management for Senior Managers aims to clarify key concepts related to programmes and projects with very specific reference to their management processes. Throughout the course, you will explore important South African legislation and policies, providing a supportive and regulative framework for programme and project governance, as well as project lifecycle management.
The short course in Monitoring and Evaluation for the Public Sector provides you with the requisite skills to effectively execute monitoring and evaluation (M&E) processes that can assist in assessing performance and identifying contributing factors to public service delivery. During the course, you will gain invaluable insights to the importance of M&E as a tool for the public sector to manage performance-related processes of policy implementation, strategic management and programme/project management.
The short course in Public Financial Management for Non-Financial Managers provides you with knowledge and skills in the basic concepts and principles of financial management in the public sector as general middle or senior manager. The course aims to provide you with a basic introduction to the Public Finance Management Act (PFMA) of 1999 (as amended), together with insights to National Treasury regulations, the Medium-term Expenditure Framework (MTEF) process and effective strategic planning to effectively perform your duties that pertain to financial outcomes.
The Public Financial Management for Public Sector Managers short course aims to enhance your knowledge and skills in the managing the financial aspects of your department or component, in your role as a senior public servant, in support of higher order strategies and plans according that are in line with the existing regulatory framework, but also sets the tone for you become a knowledge leader, pioneer, evaluator, change manager and guide in the public sector, based on complete, accurate and real-time financial information and analyses.
As a senior public servant, the Knowledge and Information Management for Public Sector Managers short course aims to enhance your knowledge-based management capabilities by means of both an academic and practical approach to knowledge and information management in the public sphere. The course specifically focuses on topics of decision making and policy advice, implementing information systems based on needs and development analyses and contributing to the creation and sharing of knowledge in the public sector environment.
The short course in Public Financial Management provides you with the requisite insights to the implementation and implications of the Public Finance Management Act (PFMA) of 1999 (as amended) on your role as middle or senior financial manager in the public sector.
The Public Policy, Problem Solving and Analysis for Public Sector Managers short course aims to enhance your policy management capabilities by gaining the requisite skills and knowledge to identify, structure, assess and prioritise sectoral-specific policy issues and problems, while also mobilising resources for programme setting. Throughout the course, you will also analyse possible problems or constraints that might occur when preparing for policy formulation and implementation.
The Executive Development Programme for the Public Sector provides you with a professional skills development course aligned with the Senior Management Service (SMS) Competency Framework in order to acquire the appropriate skills set at executive level. The programme will equip you as senior manager in the public sector sphere with the requisite knowledge and skills to perform your day- to-day operations effectively in a democratic, developmental state.
The annual short course in Shopping Centre Management (CSCM) provides you with the essential skills and knowledge of the principles and practice of shopping centre management and development. The course particularly delves into the topics of the development of a shopping centre concept, typology and terminology, location theory, research in shopping centre marketing, design principles, services building maintenance and parking management, as well as insurance security management in shopping centres.